General Questions

Technical peculiarities of the most shopping cart supported by Cart2Cart impose certain limitations on product variants migration in extremely large amounts. As the results, transfer of products with more than 1000 variants each may be followed by technical hitches down to migration suspension in particular cases.

If you assume there is a chance of facing such an issue or already have faced any difficulties, please contact our Support Team for analysis and searching of possible solutions.

In terms of automated migration Cart2Cart supports a transfer of product attributes, but not product attribute groups. Pay attention that only attributes that are set to products will be migrated. Attributes that are not assigned to products won’t be moved to a target store.

There is still a possibility to migrate product attribute groups with attributes the way they were arranged on your Source cart within Service Packages. To check if they can be moved to the new store in terms of Service Packages, please contact support team.

The time of data migration depends on many outside factors we can’t control. The reasons causing a slow transfer might vary for different types of shopping carts.

The typical issues we face:

• with open source carts there is a large amount of data, firewall limitations (make sure Cart2Cart IPs are all in your whitelist) and a hosting that disallows Cart2Cart to process the requests quickly, or simply blocks them
• with hosted carts - API requests limit
• also, there are some peculiar platforms (open source and hosted ones) that forbid access to their databases/APIs, or give it partially. The only way to get files out of such carts is through CSV export, and if you’re migrating from one of them - the runtime will depend solely on the number of transferable entities.

The rule of thumb is the following: the fewer items you’re moving, the less time it takes. So, if your store is huge - the transfer might take a little longer. Remember, we’re handling your data carefully, without rushing, to avoid any mixing or duplications.

Due to technical peculiarities of certain shopping carts supported by Cart2Cart, you will have to upload .csv /.xml files which contain transferable entities to the Migration Wizard manually.

Since every shopping cart is unique, the structure of entity files (products, customers, orders, etc.) and the list of mandatory fields within the files may vary. To ensure qualitative and accurate data migration, Cart2Cart requires a definite file structures, the templates of which you can download below.

Please note: Cart2Cart does not check the info within the files and only validate the presence of certain fields mandatory for data migration.

Actinic

• Products
• Customers
• Orders

CSV File

• Products
• Product attributes
• Categories
• Customers
• Orders

ekmPowershop

• Products
• Categories

ePages

• Products
• Product types
• Product categoris
• Categories
• Customers
• Taxes

Etsy

• Products
• Orders
• Order items

Miva Merchant 5.x - 9.x

• Products
• Categories
• Customers
• Orders

Miva Merchant 4.x

• Products
• Customers
• Orders

nopCommerce

• Orders

Volusion

• Products
• Customers
• Orders
• Order Details
• Categories
• Options
• OptionCategories
• Reviews
• Taxes
• Exchange Rates

Migration ID can be found in your Migrations List.

Enter Migration List and you’ll see the number above each of your transfers.

How about Ticket ID?

Each time a ticket is created for a new user - one of Cart2Cart Support Managers sends an email response to it - the Ticket ID can be seen in its subject.

Cart2Cart supports migration of Blogs and Blog post from/to further shopping carts:

• PrestaShop
• WooCommerce
• BigCommerce
• Shopify

After migration with Cart2Cart Blog posts will appear in chronological order.

Blog details, blog categories and Blog Posts are transferable only within default built-in shopping cart blogging engines. Blogs and blog posts created with the help of 3rd-party blogging apps will not be moved.

To perform shopping cart migration with the preservation of your Source Cart’s multiple languages, the corresponding languages need to be added and configured properly in your Target Cart before the data transfer.

For example, if you have English and Spanish languages set up in your Source Cart, they both need to be present as available languages in Target Cart. Moreover, it’s crucially important to ensure each language has identical ISO code on both Source and Target cart.

Here are short guides on adding and editing languages in some of the most popular shopping carts: OpenCart, PrestaShop, Magento 1.x, Magento 2.x.

Adding languages in OpenCart / editing ISO code

1. Go to OpenCart marketplace and download the necessary language you need for your store. Unzip and upload it to your OpenCart root folder.
2. Now, go to OpenCart Admin Panel. Go to System→Localization→ Languages→ “Add New” Button.
3. Go to README file that was included in your installation ZIP file to get the language pack info.
4. Copy the info from there to fill in all the necessary fields including language name, ISO code, locale, image, directory, etc correctly. Please, make sure that the ISO code of your source and target carts are identical.

5. Now, click “Save” button.

If you don’t need to add a new language but just check or alter the ISO code of an existing one, simply click “Edit” button and do the required changes.

Adding languages in PrestaShop

1. Log in to PrestaShop Admin Panel. Go to “Improve” section→International →Localization→ Languages. You`ll see only English language that is set up by default.

2. To add more languages, go to International →Translations →Add/Update Language.

3. Add the language corresponding to your Source Cart. The ISO code will be substituted automatically depending on the language you choose.

To check whether the languages ISO codes of the Source Cart correspond to the Target ones, go to Localization→ Languages→ ISO code.

Adding languages in Magento 1.x

1. Log in to your Magento Admin Panel.
2. Go to Magento Connect and choose the language pack you need to download and click “Install Now”.
3. Then, you need to click Get the Extension Key → Select and copy it.
4. Go back to your Magento Admin Panel. Choose System → Magento Connect → Magento Connect Manager.
5. Now, you need to log in to Magento Connect Manager, insert your extension key in “Install New Extensions” section.
6. Press on “Install” and the language pack will appear instantly. The ISO code of the languages will be substituted automatically depending on the chosen language.
7. Now click “Proceed”. That`s it! The installation procedure is over and now you can review the changes.

Make sure that the ISO code in your Source and Target carts are identical.

Adding languages in Magneto 2.x

1. Download the language pack in Magento Marketplace. Follow the instructions provided in each language pack.
2. Now, you'll need to add language pack to your Magento store. First, log in to your Magento Admin Panel.
3. On the left side of Admin Panel, choose System→Web Setup Wizard.



4. Now, go to Component Manager

5. After that, click “Sign in” to your Marketplace account in order to provide Public Access Key and Private Access Key.

6. To find a key, go to Magento Marketplace → My Profile → Access Keys. Copy them and paste in the necessary fields.




7. Now, click “Sync” button in order to synchronize the Component Manager with the Marketplace purchases. Under section New purchases click Install.
8. The Extensions Grid will appear. Point out the language package for installation and click Install.
9. When the installation is over, it has to be configured for your store according to the developer’s instructions which you can find in Magento Marketplace User Guide.

And of course, ensure the ISO code of the installed language is identical in both Source and Target carts.

In order to change your current store’s root folder permission to “chmod 755” you need to connect to your server through FTP application, for example Filezilla. After that, find your store’s root folder and click the right button of your mouse on it.

From the given menu pick “File permissions...”

Then, in “Numeric value” field write down “755” and select all the permissions as shown on the screenshot below.

FTP accounts provide access to your online store’s files through a protocol FTP. To create such access follow these steps:

1. Login into your website cPanel.
2. In the Files section, choose FTP Accounts.

3. To login into your account via FTP, enter “yourdomain.com” as your FTP host, the username and password. Please, note! You should use strong passwords, opt for “Password Generator” to create one.

4. In the Directory field, an assumed directory based on the FTP username will be auto created. But this is not correct. In this field you should delete everything after your store root folder. This could be public_html, httpdocs, htdocs, html.

5. FTP quota is the maximum amount of bandwidth the FTP user may use. Thus, while creating FTP account for data migration set the “Unlimited” quota to use the total amount of bandwidth for the cPanel account.
6. Click “Create FTP Account”.

Cart2Cart doesn’t provide the service of domain switching. The detailed guide below will provide you with the most common scenarios on how to get the job done.

To start with, let us clarify two basic terms:

• DNS (Domain Name System) - A global web system that accumulates different information, typically IP numbers, with domain names. Thus, when you enter a website address into a browser, your computer knocks to DNS, gives it the letters you’ve typed and receives an IP address instead. Then, it connects you to the requested Internet page.
• NS (Name Server) - A server that handles queries from your computer, about the location of domain name’s various services. In most cases, websites have two name servers to which they’re pointed to.

Here are the three most prevailing situations you might find yourself in after the automated migration:

1. You have both stores hosted by the same provider, under the same domain. Yet, your target store is in the subdirectory.
2. Both of your stores are hosted by the same provider, yet each of them has different domain name.
3. You have source and target stores hosted by different providers, under different domain names.

Case 1. The same provider - the same domain

This is one of the easiest ones. Both of your stores are hosted by the same provider, under the same domain, but your target store is in the subdirectory.

Let’s assume the source store is source.com and target - source.com/target-store

1. Log in to your FTP

2. Give your source store any other name (source.com -> abcd.com)

3. Create a new folder and give it the same name your source store folder had.

4. Move all data from target-store folder (abcd.com/target-store) to the folder, you’ve just created and renamed - (source.com)

Case 2. The same provider - different domains

1. Log in to your FTP.
2. Give your source store directory any other name.
3. Once your source store name becomes available, rename your target store folder and give it the title of your source store directory.

The switch is over, your target store has received a name of your source store.

Case 3. Different providers - different domains

Please note that in this case after you perform the procedure of domain name switch your target store will be unavailable for the period 24-72 hours.

To switch the domain in the situation when you have different providers and different domains follow the instruction below:

1. Log in to your hosting provider admin account (or wherever your domain is registered)
2. Move to Domains menu. (This menu name might be different within different hosting companies)

3. Select the necessary domain.

4. In the domain management menu - select Manage DS Records, below the Name Servers title

5. Fill in the new name servers into the appropriate fields.

6. Click to save the changes.

Here are the three most frequently occurred reasons why your domain name leads to the old online store:

1. The info on old DNS hasn’t been deleted from your domain details. To solve this - change your domain details so that they would point to the DNS of your new hosting provider;
2. Your source store hosting provider still keeps your domain details in its DNS. To solve this - reach out to your hosting provider support and ask them to remove the data;
3. Domain changes have not been spread among the DNS yet. To solve this: remain patient, domain switch is not a single-click procedure and requires time for the changes to be processed. Once after 72 hours period there is no positive result - contact your hosting providers to report the problem.

Automatic upload is an alternative option, that permits to upload Connection Bridge without actually entering your FTP client.

To use it, provide your FTP details - host, port (If it’s different from “21”), login, password and the path to the folder where your store is. Most times, shops are located right in the “home” folder and then you can skip the last field, but if yours is somewhere deeper, enter the path to it in this fashion - “/path/to/your/store”.

Here’s an example of how the fields should be filled:

• Host: 10.4.5.24
• Port: 72 (or skip the field if your port is 21)
• Login: User
• Password: 555222
• Path: /path/to/your/store (or skip the field is your store is right in the “home” folder)

Unfortunately, the default currency is not specified. Please log in your source store admin panel and select the default currency.

For example, here’s how to set default currency for VirtueMart:
Admin panel -> SHOP -> Shop -> Currency.

Make sure there’s only one currency on the list; otherwise, it would be impossible to identify the default one.

You can check Cart2Cart Terms of Services Chapter 2.7.12 for detailed information on a Discount Policy:

Discounts are issued in the form of 'percentage off' and are offered to customers via promotional emails, advertisements, on-site banners or third party communications. You can use one discount code per one order. If you have several coupon codes, choose one with the biggest discount. Discount codes may have validity period or may be issued for a specific product list. Cart2Cart reserves the right to cancel or change any discount without notice, at any time. All discounts are provided for the migration price only and do not apply to any additional options and services. If you have a discount coupon code but didn't apply it at the Confirm Migration step then your data migration price won't include a discount and Cart2Cart won't provide a refund in this case.

Yes the cost of Remigration, as well as Recent Data Migration is calculated as 50% of the migration price for the number of entities during standard migration.

However, the price of additional options remains the same as during standart transfer, in both cases. You can find more detailed information about the two services here. If you have any further questions feel free to contact our Support Team.

In case your store has a big number of entities, please make sure your hosting plan has enough space to accommodate all the data. Otherwise, Cart2Cart won’t be able to transfer your entities and migration will be interrupted.

As an exception, you might experience website performance slowdown for one of the following reasons that Cart2Cart is not capable either to control or prevent:

• the amount of products exceeds memory limit of your hosting plan;
• wide range of third-party modules;
• numerous product variants, product images;
• viruses;
• resource consuming template with animations;
• large amount of visitors.

Recent Data Migration service can be used as many times as you need. It will help to transfer the latest entities that were added to your Source store since last performed migration.

Unfortunately, it is not possible due to technical reasons. To prevent any possible faults, please, wait until one migration is completed and then proceed with the next one. In case you are moving from one shopping cart that supports multi-store to another, you can perform a single data transfer for all substores by simply mapping them at Stores Mapping section of "Entities Selection" step.

In some cases when Cart2Cart clients ask for additional customizations or fixes for their migration Cart2Cart engineers need a full access to all folders on the FTP. In case you create a unique user for Cart2Cart Team make sure you have granted access to FTP folders for this user. That means Cart2Cart tech staff will be able to:

• Read. The user can download files from the folder.
• Write. The user can upload files to the folder.
• Run. The user can run extensions from the folder.

Usually, store owners set only file or folder permissions as 777 (that means enable all actions above) for users with full access.

But if the user has limited folder access he won't be allowed to do this actions even if folder has 777 access.

In order to prevent inconveniences:

1. Send your own login details. It is the most comfortable way that requires minimum efforts.
2. Add Cart2Cart user (or every user that is created/granted for Cart2Cart Team) to the group with full access to all folders of the FTP. It can be “Administrator” group, for example.
3. Contact your host provider to set access to all folders for Cart2Cart user (or every user that is created/granted for Cart2Cart Team).

Cart2Cart provides a possibility to migrate products, customers and orders from your store database but not your back office. That’s why in a case there are some filters or other configurations at your admin panel, migrated data will look like it is saved in a database.

If you transfer data to the live store, it is recommended to turn on maintenance mode on your target shopping cart before migration. This action will help to avoid possible loss of the orders which could be created during the migration procedure. In maintenance mode your customers will see a temporary page with information about service works.

You can find the information on how to turn on maintenance mode in documentation for your shopping cart.

Here are instructions on how to enable maintenance mode in some of the shopping carts:

• Enabling Maintenance Mode in Magento 1.x
• Enabling Maintenance Mode in Magento 2.x
• Enabling Maintenance Mode in Shopify
• Enabling Maintenance Mode in WooCommerce
• Enabling Maintenance Mode in PrestaShop
• Enabling Maintenance Mode in OpenCart
• Enabling Maintenance Mode in Bigcommerce
• Enabling Maintenance Mode in VirtueMart

Unfortunately, the default language is not specified. Please log in your source store admin panel and specify the default language.

If you manually created categories at your Target store and migrated only products with Cart2Cart then products won’t be assigned to the corresponding categories. However, if you choose to migrate categories as well as products - data will be matched at your Target shop in the same way as it was at your Source store.

While moving your store from a database dump image migration is not provided as a default feature. In order to transfer your pictures, you should grant us with an access to a folder with images. After the migration is finished we will upload them to your store.

Yes, Cart2Cart supports the data import of multiple languages to WooCommerce, Magento, PrestaShop, OpenCart and Shopware. In case you want to explore the full list of shopping carts where multiple languages import, visit Cart2Cart Multiple Languages Migration page.

Cart2Cart offers a possibility to map (but not migrate) languages that already exist on your source store with those that will be displayed on a target cart. In order to avoid inconveniences, before migration you should to create proper languages on a target store. To do that you have login to your admin panel, enter language section and create new or edit already existing languages.

Here, we'll provide step-by-step instrusctions on how to add languages to the most popular shopping carts:

Here’s how you add a language to Magento:

Step to System->Manage Stores

Enter the Store View Name menu

Change Default Store View Name to English and save the changes

After, create a new store view (let’s say Spanish)

Type Spanish in the Name field, spanish in the Code field and choose Enabled in the Status field.

Save the store view

Now, on the frontend you can switch your store language to spanish

Here’s how you add a language to PrestaShop

Step to Localization->Translations

Choose the language you’d like to add (spanish in our example) in the ADD / UPDATE A LANGUAGE section and press add or update a language button

Now, on the frontend you can switch your store language to spanish

Here’s how you add languages to OpenCart

First, download a needed language pack from here

Then, enter your store’s root directory via FTP client, go to catalog->language from there and upload the language pack

Log in to OpenCart admin panel and go to Settings->Localisation->Languages

Click Add new and provide the needed info (all language details are usually mentioned in the ReadMe file in the archive you download)

Press Save

Now, on the frontend you can switch your store language to spanish

Cart2Cart provides an opportunity to calculate an approximate time and cost of migration. You can make this procedure via Migration Estimator. Specify your Source and Target shopping carts. After that fill in the quantity of products, customers and orders you would like to migrate.

Note: Cart2Cart calculates only the quantity of parent products, so, in case your store includes child products (variants), they may not be counted. However, all of them will be migrated.

In case you start first migration and move products, for example, and then start second migration and move customers with orders - relationship between them will be lost. That’s why it is recommended to move all the data in one migration.

Sometimes you can see only plain text of Connection Bridge, instead of “BRIDGE_INSTALLED” message. If you aren’t able to proceed next on Migration Wizard, you will need to configure PHP settings for your server.

Unfortunately, there are no unique PHP settings for Cart2Cart Connection Bridge. That means, you will need to go to your shopping cart official website (Magento, WooCommerce, PrestaShop, etc.) and search for “PHP settings” or “PHP configuration” tutorials. Than follow this official guides to enter proper PHP settings for your shopping cart. Find more info about what are the Connection Bridge files and how to install them here.

Yes, Cart2Cart supports the migration of coupon codes. However, this entity is currently available for migration within Magento, WooCommerce, Bigcommerce, PrestaShop, OpenCart, CS-Cart, VirtueMart, Shopify and Volusion only.

Yes, Cart2Cart supports migration of Grouped price within a limited number of platforms:

• Magento
• PrestaShop
• OpenCart
• VirtueMart
• CS-Cart
• AspDotNetStorefront (from only)
• WooCommerce (to and from)

Grouped price matching happens during the step of Customer groups mapping.

Downloadable products are mostly digital items, such as music files, eBooks, software etc., or additional files you attach to the physical products, typically, for guidance or description purposes.

Currently, Cart2Cart supports the transfer of such entities within the following platforms:

• Magento
• WooCommerce
• OpenCart
• 3dcart
• PrestaShop
• CS-Cart
• osCommerce (from only)
• Zen Cart (from only)
• osCmax (from only)

But stay tuned, because we'll expand this list in the nearest future.

Yes, Cart2Cart supports migration of Related products (including upsell and cross-sell products) within a limited number of carts:

• to/from Magento - related products, upsells, cross-sells
• to/from WooCommerce - upsells, cross-sells
• to/from 3dcart - related products, upsells
• to/from Bigcommerce - related products
• to/from Interspire - related products
• to/from PrestaShop - related products
• to/from CS-Cart - related products
• to/from OpenCart - related products
• to/from AceShop - related products
• to/from MijoShop - related products
• to/from MiwoShop - related products
• to/from JooCart - related products
• from AspDotNetStorefront - related products

Yes, Cart2Cart supports migration of reviews. However, since reviews are bounded to products, it is required to perform products migration as well. Otherweis, reviews will migrate to your database, but won’t be displayed on a storefront.

Even if the platform you’re looking for is not in the list of supported shopping carts, we still can help you. Providing your Source cart allows to export store’s database to files, most probably we will be able to perform the migration on your request. Please, contact our Support for more detailed information.

Yes, Cart2Cart permits users to restart Demo Migrations. In order to achieve it - do the following:

1.Log in to your Cart2Cart account

2.Step to My Migrations List

3.Find the needed migration where the demo is completed, and press "Continue Migration"

4.After, get back to the second step of the Migration Wizard "Demo Migration" and simply click "Start Demo Migration" button in the bottom. Demo data transfer will start over again.

There are several ways of restoring a MySQL database from an sql dump.

1. By using a commandline

If your MySQL user has a password, then use this command:

mysql -h localhost -u [MySQL user, e.g. root] -p[database password] [name of the database] < [name of your sql dump, e.g. sqldump.sql]

Please note: there’s no space between -p and the password!

If there's no password:

mysql -h localhost -u [MySQL user, e.g. root] [name of the database] < [name of your sql dump, e.g. sqldump.sql]

2. By using phpMyAdmin

1. To restore a database, click the SQL tab

2. On the SQL page, uncheck the Show this query here again

3. Browse to your backup of the database

4. Click Go

3. By using cPanel

1. Login to your cPanel

2. Under the files section, click on Backups

3. Under Restore a MySQL Database, click on Choose File. Next, navigate in the file browser to your database backup you'd like to restore, click on it, then click on Open.

4. You should now see your database backup that you've selected, go ahead and click Upload.

5. Finally you'll see the full backup that got restored.

4. By using Sypex Dumper

Download Sypex Dumper for free.

If you have any questions concerning MySQL database restoring, feel free to contact our Support Team.

As a migration service, we’re only responsible for transferring data from one store to another.

Thus, we can’t predict or control how the entities are shown on Target Store if its design template is customized.

Our recommendation is to perform transfers to the fresh installation with default design first, and then to customize store’s looks after migration is done.

• Cart2Cart Magento 2 Passwords Migration Plugin
• Cart2Cart WooCommerce Passwords Migration Plugin
• Cart2Cart OpenCart Passwords Migration Plugin
• Cart2Cart PrestaShop Passwords Migration Plugin
• Cart2Cart Thirty Bees Passwords Migration Plugin
• Cart2Cart Magento 1 Passwords Migration Plugin"

Yes, we do support the migrations of reward points between a range of shopping carts. Namely shop owners can move:

1. Reward points that permit shoppers to buy goods
2. Reward points that are given to customers after the purchase
3. Reward points that clients already possess
4. Reward points that are included in orders details

• OpenCart
• 3dcart
• PrestaShop
• WooCommerce
• X-Cart 5
• CS-Cart (to only)

Yes, Cart2Cart provides a possibility to migrate payment info, but not payment methods. Information about the currency of payment, name of methods of payment and shipping is going to be included in order comment. Cart2Cart performs migration of payment info to such e-Commerce solutions:

• Magento
• PrestaShop
• WooCommerce
• OpenCart

Also, you can move your payment info in case of migration from:

• Magento
• PrestaShop
• osCommerce
• Zen Cart
• Loaded Commerce
• xt:Commerce
• osCMax

In addition, if you perform data transfer from these platforms you can migrate credit card information including credit card number and expiry date.

If you still have some questions feel free to contact our Support Team.

If you you have technical troubles while setting up the migration it is really important to visualize your thoughts in order to help our Support Team to meet all your demands. Since technical issues can be resolved only via email, it is recommended to add screenshots while submitting a ticket. This will help us to understand what kind of error is occurred and resolve it.

There are several ways to make screenshots:

1. Print Screen button on your keyboard. When you press it, an image of your screen is copied to the Clipboard. To print the screen capture or send it to someone via email, you'll first have to paste it into Paint or some other image-editing program and save it.

2. Make screenshots with software like Jing or Snagit that provides additional editing features. You may highlight any part of image using provided tools and upload picture to the cloud drive like screencast.com. In this case you will simply send the link to a screenshot instead of sending the file. http://screencast.com/t/biQgXang Other sharing options are also available.

3. If you don’t want to install additional software, you may also add extension to your browser:

• Mozilla Firefox - ScreenGrab
• Google Chrome - Awesome Screenshot, LightShot (Windows only), Webpage Screenshot
• Opera Browser - Lightshot

There are some rules for making a screenshots.

1. Capture enough screen and highlight the main parts.
2. Make easy to understand screenshots and don’t overload them with arrows, frames and so on.
3. Text should be added in a frames or dialog windows.

When Demo or Full migration is running, the browser window can be closed. In this case transfer is not going to be interrupted. You will be notified when the switch is done via e-mail notification.

Often, due to template configurations your custom fields may not be visible on the front end. In order to fix that you should change template settings in admin panel.

Due to some shopping carts peculiarities, you will have to export CSV files in order to perform migration. That’s why before migration it is recommended to check if your shopping cart provides a possibility to export files. Here is a list of such carts, and the easiest way to do that:

• Volusion (remember, you have to be subscribed to Plus or advanced plan)
• AbleCommerce
• Big Cartel
• Actinic
(more…)

Unfortunately, during Magento, OpenCart and PrestaShop multi-store migration such additional options are not available:

• Preserve customer IDs on the Target store;
• Preserve order IDs on the Target store;
• Preserve product IDs on the Target store;
• Preserve Category IDs on the Target store.

Nonetheless, during Magento multi-store migration additional option “Preserve order IDs on the Target store” is available. If you still have some questions feel free to contact our Support Team.

Some shopping carts allow to create the same e-mail addresses for different customers. It means that system does not block/stop the registration with the e-mail address that is already in use. As the consequence, users have the same e-mail addresses.

In such situation Cart2Cart will migrate only first customer and another will be skipped. That’s why quantity of customers on Source and Target stores may be different.

In order to estimate the price of automated migration, you will need to know the number of entities on your current shopping cart. To do that, log into your platform admin area and follow the simple instructions below.

Note, that each e-Commerce platform has its peculiarities, so here you will find a detailed guide for:

How to check the number of entities on Magento?

1. To see the number of products, go to Catalog -> Manage Products. In the top of the table you will see the total quantity of products in your shopping cart.

However, there is a peculiarity - Magneto counts each product variant of configurable products as a separate one. Thus, the total number of products in Magento admin panel will be different from the one displayed on Migration Wizard during the transfer.

2. According to the same principle, check the number of:

• customers (Customers -> Manage Customers)
• and orders (Sales -> Orders).

How to check the number of entities on PrestaShop?

1. To get the number of products, go to Catalog -> Products. In the top left of the page you will see the total quantity of products in your shopping cart.

2. According to the same principle, check the number of:

• Customers (Customers -> Customers)
• and Orders (Orders -> Orders).

How to check the number of entities on OpenCart?

This shopping cart shows the number of entities in several places of your admin area.

1. Total Orders and Customers are usually shown on in the Overview of the shopping cart on the Dashboard.

2. But, if you haven’t found the number of entities there, you will have to open Catalog -> Products Tab of the store and scroll down the page. Products quantity will be shown on the right bottom of the page.

3. According to the same principle, check the number of:

• customers (Sales -> Customers -> Customers)
• and orders (Sales -> Orders).

How to check number of entities on VirtueMart?

1. To see the number of products, open Joomla! admin panel and go to Components -> VirtueMart -> Products. In the top left of the list you will see the total quantity of products in your shopping cart.

2. According to the same principle, check the number of:

• Customers (Components -> VirtueMart -> Shoppers)
• and Orders (Components -> VirtueMart -> Orders).

How to check number of entities on WooCommerce?

1. To see the number of products, go to Products -> Products Tab in your WordPress admin menu. In the top left of the page you will see the total quantity of products in your shopping cart.

2. According to the same principle, check the number of:

• customers (Users -> All Users)
• and orders (WooCommerce -> Orders).

If you will need help, you are also free to contact our Support Team.

Note: During migrations to and from WooCommerce all the “Draft” products will be transferred as “Disabled” ones. Also, our service doesn’t move customers of a type “Administrators”.

The rest of entities will be moved with no complications.

How to check number of entities on Shopify?

There is no possibility to see Shopify’s entities in its admin panel. To do that merchants need to access store’s API, or use the following method.

1.Type the admin url of your store into the address bar - for example: https://mystore.myshopify.com/admin/;

2.Then, write the entities you’d like to count - products, customers etc., after the slash - https://mystore.myshopify.com/admin/products/;

3.Finally, paste count.json to the end of your link - https://mystore.myshopify.com/admin/collections/count.json

It should be noted too that we only move parent categories from Shopify. All the subcategories will be transferred as product tags to your target store.

Last point - migration of orders. There are archived and non archived orders on Shopify. And if the archivation is on - all of them will be transferred as Archived to your target store.

Archived orders look like this

Non archived orders look like this

Note that archived orders can’t be counted via count.json.

Yes, Cart2Cart does migrate order status history but only within the limited number of platforms - namely, these ones:

From

• 3dCart
• CubeCart
• VirtueMart 1.x

To and From

• Magento
• OpenCart
• OsCommerce
• PrestaShop
• WooCommerce
• ZenCart

Although Cart2Cart doesn’t migrate currencies, it is possible to assign them from your Source to the Target Store.

In order to do that, create currencies on your Target Cart first. Then, match them during the appropriate Migration Wizard Step, to ensure the proper transfer. Finally, currencies are mapped and will be shown on the Target store in accordance to your set up.

Contact Cart2Cart Support team, in case you have any further questions.

For technical reasons, migration between 2 e-Commerce plugins within 1 CMS is impossible, since Source and Target stores need to have different URLs. Consequently, if you’re willing to perform migration between 2 e-Commerce plugins (WooCommerce stores, for example) installed on the same hosting, you need to have 2 CMS’s (WordPress’s, in our case).

Please note: In case your CMS root folder is different from your server root folder, ensure Connecting Bridge files are in your CMS root folder, e.g. your-store.com/drupal5/, not your-store.com/.

We strongly recommend to try the DEMO migration before implementing payments or live migrations. You will be able to check the migration performance for limited number of items.

If the Migration does not work for you, please contact our support team. Our technical engineers will investigate the issue and provide you with relevant solutions.

The main reasons of migration interruption can be the following:

- the connection to your store was interrupted or not available;

- the issue occurred with your Source/Target Database;

- you were trying to proceed with two or more migration at the same time for the same stores;

- Bridge.php file was deleted during the migration process.

Yes, it is possible to choose the number of entities you’d like to move, but only within Data Migration Service Packages. Unfortunately, such option isn’t available for automatic migrations.

All the migrations performed on dedicated servers on Amazon's Elastic Cloud (EC2) service. This trend gains vast popularity lately. Cart2Cart tries to keep up with the times and take advantage of new technologies. Now all Cart2Cart users will benefit from the flexibility of Amazon's cloud computing service. It means your migration will no longer have to stay in a queue awaiting its turn - it gives the possibility of simultaneous migration of multiple stores.

Having dedicated server for every migration will greatly reduce time frames of your information transition. Besides, this also guarantees you high level of data security as it will be stored on Amazon's servers. We hope you will appreciate the enhanced speed and overall optimised performance of the service.

Yes, it's possible to migrate within same domain using different folders.

You can have your source store in root - www.mystore.com and target store in some subfolder - www.mystore.com/targetstore/

Connection Bridge files are used to establish a connection between your shopping carts and make the data exchange possible. They are special access gateways that are completely secured by unique Security Tokens bounded to your personal account and provided by Cart2Cart. To work correctly, Connection Bridge folder needs to be located in your store’s root folder.

After creating a migration you’ll find yourself on the “Setting Up” Migration Wizard Step, where you’ll be asked to provide the URLs of your Source and Target shopping carts, and download the Connection Bridge files (only for self-hosted carts e.g Magento, WooCommerce, PrestaShop, etc. For hosted shopping carts e.g. Shopify and BigCommerce, you'd have to provide additional API info instead).

This video demonstrates the procedure of the Connection Bridge installation for Magento. However, it’s as well applicable for all self-hosted shopping carts.