Will my customer passwords be transferred during WooCommerce migration?

Yes, there is an opportunity to migrate passwords from and to WooCommerce, providing that the store has default settings and no custom code modifications are included. Note: If your shopping cart has any modifications in password settings, we can not guarantee its accurate transfer.

For some pairs of shopping carts you will need to install Cart2Cart WooCommerce Passwords Migration Plugin.

Cart2Cart WooCommerce Passwords Migration Plugin allows to migrate customer passwords from PrestaShop, Magento and OpenCart to WooCommerce. It’s free to download and can be activated in a few simple steps before or after the migration.

Install a Plugin using Upload Method in WordPress Admin Panel

1. Get Cart2Cart WooCommerce Passwords Migration Plugin

2. Go to your WordPress admin panel

3. Click on Plugin » Add New. Then click on the Upload tab

4. Click on “Choose File” to browse the plugin and upload it (.zip file only). You will be taken to the activate a plugin page, as illustrated below

5. When the plugin is installed, make sure to click on “Activate Plugin”

Install a Plugin using Upload Method in WordPress Admin Panel

1. Get Cart2Cart WooCommerce Passwords Migration Plugin

2. Go to your store’s directory using FTP Manager (/wp-content/plugins/) and unzip the plugin folder there

3. Enter your WordPress admin panel » Plugins

4. Find Cart2Cart: Passwords Migration plugin on the list

5. Click “Activate”

Please note! We highly recommend to keep Cart2Cart WooCommerce Passwords Migration Plugin activated until all of your customers log in at least once. Afterwards, it can be disabled or deleted.

However, Cart2Cart does not migrate passwords from or to hosted shopping carts, like 3dcart, Bigcommerce, Volusion, Shopify, etc. Instead, your clients should use Password Recovery tool on your Target shopping cart to access their accounts. For more detailed information about password recovery read this article.

In case you have any questions, feel free to contact our Support Team.

Also, visit our dedicated landing page for a detailed table with migration pairs available for password transfer.