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I’ve performed migration, but my images failed to transfer

Troubleshooting Image Migration Failures with Cart2Cart

Encountering issues with image migration during your eCommerce data migration using Cart2Cart? Here's a breakdown of the common causes and how to resolve them:

The most common reasons why your images may fail to migrate are:

• Incorrect File Names (Encoding Issues): Image file names may contain characters that are not properly encoded or supported by the target platform. Ensure file names use standard characters (A-Z, a-z, 0-9, _, -) and avoid special characters or spaces.
• Images Stored in an Unusual Location: Cart2Cart may not be able to locate images if they are stored in a non-standard directory structure on your source store. Verify that images are stored in the default image directories for your platform, or specify the correct path in your Cart2Cart settings.
• Images Absent on the Source Store: This might seem obvious, but double-check that the images you expect to be migrated actually exist on your source store's server and are linked correctly to your products.
• Incorrect Folder Permissions (CHMOD): Insufficient permissions on the image directories can prevent Cart2Cart from accessing and transferring the files. Set the write permissions (CHMOD 777) to the images directory and all sub-folders/files it contains. Consult your hosting provider for assistance with setting file permissions if needed.
• Too Many Connections/Firewall Blocking: A high number of simultaneous connections during image migration can trigger firewall rules, blocking Cart2Cart's access. Try reducing the number of concurrent connections in your Cart2Cart migration settings or contact your hosting provider to whitelist Cart2Cart's IP addresses.
• Insufficient Storage Space on Target Store: If your target store's hosting plan has limited storage, it may not be able to accommodate all the images being migrated. Check your storage quota and upgrade if necessary.
• Unsupported Image Type: Cart2Cart supports common image types such as .png, .gif, and .jpeg. Ensure that all your images are in a supported format. Convert any unsupported image types before migrating.

You can download a CSV file containing a list of failed images from the migration results page. Review this list to identify the specific images that were not migrated and attempt to transfer them manually if possible.

If you're still experiencing issues, please contact our Support Team for assistance. Our experts can help diagnose and resolve the problem.

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