How can we help you?
Yes. You can migrate customer passwords to PrestaShop from supported Sources using the free Cart2Cart PrestaShop Passwords Migration Plugin, or preserve passwords during PrestaShop→PrestaShop upgrades by aligning the cookie key. See the password migration table.
Migrate passwords to PrestaShop 1.7 / 8.x (current)
1. Download Cart2Cart-PrestaShop-Passwords-Migration.zip.
2. In PrestaShop Back Office go to Modules → Module Manager → Upload a module and upload the ZIP (or place the module folder under /modules via SFTP).
3. Install/enable the Cart2Cart passwords module.
4. In the Migration Wizard, enable Migrate customers’ passwords for a supported Source→PrestaShop pair, then run Demo and Full Migration.
Supported Sources include Magento, OpenCart, osCommerce, VirtueMart, WooCommerce, CS-Cart, thirty bees, Zen Cart, and others listed on the password migration page.
PrestaShop → PrestaShop upgrade — cookie key (current for 1.7+)
1. On the Source store open /app/config/parameters.php and copy the cookie key value (cookie_key / related parameter).
2. On the Target store set the same value in /app/config/parameters.php.
3. Recover the Target admin password via “Lost password?” if needed after the key change.
PrestaShop 1.6 and older module UI (legacy)
Older guides used Modules and Services → Add a new module, FTP into /modules, and for upgrades copied COOKIE_KEY from /config/settings.inc.php on Source to Target. Prefer Module Manager and parameters.php on 1.7/8.x.
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