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Default currency is undefined

Troubleshooting: Default Currency is Undefined During Data Migration

If you encounter an error message stating that the default currency is undefined during your data migration, it means Cart2Cart cannot automatically detect the default currency configured in your source store. This is crucial for accurate data transfer, especially for pricing and financial information.

How to Specify Your Default Currency for Data Migration

To resolve this, you need to ensure that a default currency is clearly defined in your source store's admin panel. Here's a general approach, followed by a specific example:

1. Log in to your source store's administration panel.
2. Navigate to the settings related to store configuration, localization, or currency. The exact location varies depending on your platform (e.g., Shopify, Magento, WooCommerce, etc.).
3. Locate the option to set or select the default currency.
4. Ensure that only one currency is selected as the default. If multiple currencies are enabled, designate one as the primary or base currency.
5. Save your changes.

Example: Setting Default Currency in VirtueMart

For example, in VirtueMart, you can set the default currency as follows:

Admin panel -> SHOP -> Shop -> Currency.

Make sure there’s only one currency on the list; otherwise, it would be impossible to identify the default one for data migration.

Troubleshooting Currency Issues During Data Migration

• Multiple Currencies Enabled: If your store supports multiple currencies, ensure one is explicitly set as the default or base currency.
• Currency Not Activated: The desired currency might be installed but not activated. Make sure it's enabled in your store's settings.
• Cache Issues: After setting the default currency, clear your store's cache (if applicable) to ensure the changes are reflected.

By correctly defining your default currency, you can ensure a smooth and accurate data migration process with Cart2Cart.

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If you're still experiencing issues, contact our support team via Live Chat or schedule a call with a Migration Expert.