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If the wizard reports that the Connection Bridge on your store is no longer supported, the package on the server is outdated. Install a fresh bridge from the current Migration Wizard and replace the old folder completely.

Update the Connection Bridge

1. Open your migration in the Migration Wizard and download a new Connection Bridge ZIP for that store (or use automatic upload if available).

2. On the server, delete or rename the existing bridge2cart directory in the store root so nothing from the old package remains.

3. Extract the new ZIP and upload the new bridge2cart folder to the same store root (or let automatic upload place it).

4. Verify: https://your-store.com/bridge2cart/bridge.php should display BRIDGE_INSTALLED.

5. Return to the wizard and continue the connection check.

Step-by-step install guide: What are the Connection Bridge files and how to download them?

If the message persists after a full replace, contact support via Live Chat or Contact us.

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