General Questions

The Connection Bridge at my store is no longer supported. What to do?

Troubleshooting: The Connection Bridge at My Store is No Longer Supported

If the Connection Bridge at your store is no longer supported, it indicates that the version you are using is outdated and incompatible with the Cart2Cart migration service. To resolve this, please follow these steps:

  1. Download the Latest Version: Download the most recent version of the Connection Bridge from your Cart2Cart account or the provided link below. Using the latest version ensures compatibility with our current data migration processes.

  2. Re-upload to Your Store: After downloading, re-upload the Connection Bridge files to your store's root directory. Ensure you replace the old files completely.

  3. Verify Installation: Double-check that the Connection Bridge is correctly installed and accessible through your browser. You should be able to access it via a specific URL provided in the installation instructions.

For detailed instructions on how to install the Connection Bridge, please refer to this comprehensive guide: How to Download and Install the Cart2Cart Connection Bridge.

The Connection Bridge facilitates secure data migration between your current and target shopping cart platforms. Keeping it updated is crucial for a seamless migration process.

If you continue to experience issues after updating the Connection Bridge, our support team is ready to assist. Contact us via Live Chat for immediate help. Our data migration experts are available to guide you through the process. Start your free demo here or schedule a call with our migration expert.


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