How can we help you?

Why is my migration taking so long?

The time of data migration depends on many outside factors we can’t control. The reasons causing a slow transfer might vary for different types of shopping carts.

The typical issues we face:

• with open source carts there is a large amount of data, firewall limitations (make sure Cart2Cart IPs are all in your whitelist) and a hosting that disallows Cart2Cart to process the requests quickly, or simply blocks them
• with hosted carts - API requests limit
• also, there are some peculiar platforms (open source and hosted ones) that forbid access to their databases/APIs, or give it partially. The only way to get files out of such carts is through CSV export, and if you’re migrating from one of them - the runtime will depend solely on the number of transferable entities.

The rule of thumb is the following: the fewer items you’re moving, the less time it takes. So, if your store is huge - the transfer might take a little longer. Remember, we’re handling your data carefully, without rushing, to avoid any mixing or duplications.