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General Questions

How to do if some photos didn't migrate after a full migration?

Troubleshooting Missing Images After Your eCommerce Data Migration

There are two common reasons why images might not migrate during your eCommerce data migration with Cart2Cart:

The image files have been deleted from your source store, but the database records still exist.
The image folder name or location has been changed, preventing Cart2Cart from finding the correct path.

What To Do If Images Are Missing After Data Migration?

To ensure a smooth eCommerce data migration, avoid moving or renaming image files on your own. If you encounter this issue, contact our Cart2Cart Support Team for assistance. To help us resolve the problem quickly, please provide store access details, such as FTP credentials for open-source platforms or API Key and API Password for hosted platforms like Shopify or Magento.

Our team will investigate the issue and work to ensure all your images are properly migrated to your new store.

Ensure a smooth transition to your new eCommerce platform! Schedule a Call with a Migration Expert to discuss your specific needs and requirements.

Do you need help? Contact our support team

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Data Migration Service Package

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