I’ve performed full migration, but some of my pictures failed to move. What should I do?

There are two most common reasons why picture migration can be failed:

  1. You’ve deleted some pictures, but records about them are remained. So, they are not existing on your store anymore that’s why Cart2Cart fail to move them.
  2. You’ve changed picture folder name or location, and that’s why Cart2Cart can’t find a path.

What is the way out?

Do not move or change picture names on your own. To resolve this type of issue, you should contact Cart2Cart Support Team and provide store access (FTP details for open source carts or API Key and API Password for hosted carts).

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