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Why am I being charged VAT?

Why am I being charged VAT?

According to international regulations, all software service purchases are accompanied by sales taxes. To comply with this requirement for a smooth data migration, every Cart2Cart refill includes tax collection. More specifically, Paypro, the company handling taxes from Cart2Cart, collects VAT from Canada and EU countries.

For EU-based companies, VAT is charged and due in the EU country where the goods are consumed by the final consumer. To check out the VAT rates depending on countries, click here. Every EU country has its specific VAT percentage that can be seen after the country is chosen.

For Canadian residents, the GST/HST is collected and paid to the Government of Canada. However, according to Canadian law, you can get compensation from the State by providing the GST number of the company receiving the payment, i.e., Cart2Cart. Please, contact our support team to request the GST number.

Note: If you are a business with a valid VAT ID, you do not need to pay VAT. In case you've already paid VAT, you may request a refund. Just provide your Order ID and VAT ID in the corresponding fields, and our accounting department will refund the VAT. Private individuals cannot have VAT refunded.

Fixed VAT is collected with each recurring payment. For more detailed information about VAT rates for different countries, please go here. The residences of the countries not included in the list won’t be charged while refilling the Cart2Cart account. After each successful payment, PayPro sends an invoice to the customer's email indicated on the order page.

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