General Questions

Why am I being charged VAT?

According to the international regulations, all software service purchases are accompanied by sales taxes. To comply with this requirement, every Cart2Cart refill includes tax collection. More specifically, Paypro, the company handling taxes from Cart2Cart, collects VAT from Canada and EU countries.

For EU-based companies, VAT is charged and due in the EU country where the goods are consumed by the final consumer. In order to check out the VAT rates depending on countries click right here. Every EU country has its specific VAT percentage that can be seen after the country is chosen.

For Canadian residents, the GST/HST is collected and paid to the Government of Canada. However, according to a Canadian law, you can get a compensation from the State by providing GST number of the company receiving the payment, i.e. Cart2Cart. Please, contact our support team to request the GST number.

Note: If you are a business with a valid VAT ID, you do not need to pay VAT. In case you've already paid VAT, you may request its refund - just provide your Order ID and VAT ID in the corresponding fields and our accounting department will refund you the VAT. Private individuals cannot have VAT refunded.

Fixed VAT is collected with each recurring payment. For more detailed information about VAT rates for different countries, please go here. The residences of the countries not included into the list won’t be charged while refilling the Cart2Cart account. After each successful payment, PayPro is sending an invoice to the customers email indicated on the order page.

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