This document serves as a set of guidelines to inform decision making within Cart2Cart as well as a guide for community members to better understand the support services provided by Cart2Cart. The document is limited in scope since it sets official policy for providing help through the Support Center. By setting down these policies and channeling requests for help through the Support Center we hope to provide better service, have an accurate profile of user needs, and demonstrate the appropriate level of staff needed to handle the volume of requests.

Who Is Covered Under This Agreement

This agreement is intended to cover Cart2Cart service, including:

  1. Service Management
  2. Support Department
  3. Technical Department

Methods of Contact

The Support Center (http://support.magneticone.com) acts as a central point of contact for all technical support, including service questions, migration interruptions, requests, and troubleshooting.

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