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Not all of the customers were migrated. Why is it so?

Why Were Not All Customers Migrated During My Shopping Cart Migration?

During a shopping cart migration, you might notice a discrepancy in the number of customers between your source and target stores. This can occur because some e-commerce platforms allow multiple customers to register using the same email address. This means the platform doesn't prevent or block registrations with email addresses that are already in use, resulting in duplicate email addresses within the customer database.

In such instances, Cart2Cart's data migration process will migrate only the first customer associated with a particular email address. Subsequent customers with the same email will be skipped to maintain data integrity and avoid conflicts on the target platform. This is why the customer count on your source and target stores might differ after the migration. Cart2Cart prioritizes a clean and accurate data transfer, and preventing duplicate email addresses is a key aspect of ensuring a successful data migration.

Handling Duplicate Emails During Data Migration

If you suspect that your source store contains customers with duplicate email addresses, it's advisable to identify and address these duplicates before initiating the data migration. Some options include:

• Merging Accounts: If appropriate, consider merging the data from duplicate accounts into a single, comprehensive customer profile.
• Updating Email Addresses: Where possible, update the email addresses of duplicate accounts to unique values.
• Excluding Accounts: As a last resort, you might choose to exclude the duplicate accounts from the data migration process.

By addressing duplicate email addresses proactively, you can ensure a more accurate and complete customer migration to your new e-commerce platform. Data migration can be complex, and Cart2Cart is here to help.

Next Steps:

• Start your free demo: https://newapp.shopping-cart-migration.com/
• Contact support via Live chat on https://www.shopping-cart-migration.com/
• Schedule a Call with Migration Expert: https://meet.shopping-cart-migration.com/team/csm