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Why do I have the wrong size of product images on Target store after migration?

Why do my product images look different after eCommerce data migration?

Sometimes, product images on your Target store might appear differently than they did on your Source store after eCommerce data migration. This can manifest as incorrect sizes, distortions, or other display issues. There are several reasons why this might happen:

1. Database vs. Storefront Image Sizes: Your Source store might have different image sizes stored in the database compared to what's displayed on the storefront. This often occurs when images are resized via the admin panel or through theme customizations. Cart2Cart migrates the image data as it's saved in the database, not the specific display settings of your old store.

2. Target Store Theme Settings: The theme you're using on your Target store might have different default image sizes or display settings than your Source store's theme. Themes often include custom CSS or JavaScript that alter image presentation.

3. Custom Theme Modifications: If you've made custom modifications to either your Source or Target store's theme, these modifications can significantly impact how images are displayed. These customizations aren't automatically transferred during migration.

4. Content Delivery Network (CDN) Issues: If you're using a CDN, it might be serving cached versions of your images that are not properly sized or optimized for your new store. It may take some time for the CDN to refresh and serve the correct images after the eCommerce data migration.

Troubleshooting Product Image Display Issues After Migration

Here's how to address product image discrepancies after your eCommerce data migration:

• Check Theme Settings: Review your Target store's theme settings to see if you can adjust image sizes or display options.

• Regenerate Thumbnails: Many platforms have tools to regenerate thumbnails. This can help ensure that all images are correctly sized for your current theme. For example, if migrating to Shopify, you might need to adjust theme settings or regenerate thumbnails.

• Clear CDN Cache: If you're using a CDN, clear its cache to force it to serve the latest versions of your images.

• Inspect Image URLs: Verify that the image URLs are correct and accessible.

• Consider Customization: If the above steps don't resolve the issue, you might need to customize your Target store's theme to match the image display of your Source store or manually resize images.

If your images are still not displayed correctly after trying these steps, please contact Cart2Cart support for assistance with image resolution settings and further troubleshooting.

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