How can we help you?

If you filled in information needed for purchasing Data Migration Service Package and clicked “Purchase” button but didn’t finish checkout, you can proceed with the payment later without the need to provide migration details again.

To do this, log in your Cart2Cart account and click Profile. Then, click Billing and “DD PACKAGE FUNDS” button. Afterward, you’ll able to check the migration details or proceed with the payment right away.

(more…)

The prices of service are flexible. The total migration cost depends on:

• type of source shopping cart (the one you migrate from)
• type of target shopping cart (the one you migrate to)
• number and types of items for migration (products, customers, orders etc)

(more…)

According to the international regulations, all software service purchases are accompanied by sales taxes. To comply with this requirement, every Cart2Cart refill includes tax collection. More specifically, Paypro, the company handling taxes from Cart2Cart, collects VAT from Canada and EU countries.

For EU-based companies, VAT is charged and due in the EU country where the goods are consumed by the final consumer. In order to check out the VAT rates depending on countries click right here. Every EU country has its specific VAT percentage that can be seen after the country is chosen.

For Canadian residents, the GST/HST is collected and paid to the Government of Canada. However, according to a Canadian law, you can get a compensation from the State by providing GST number of the company receiving the payment, i.e. Cart2Cart. Please, contact our support team to request the GST number.

Note: If you are a business with a valid VAT ID, you do not need to pay VAT. In case you've already paid VAT, you may request its refund - just provide your Order ID and VAT ID in the corresponding fields and our accounting department will refund you the VAT. Private individuals cannot have VAT refunded.

Fixed VAT is collected with each recurring payment. For more detailed information about VAT rates for different countries, please go here. The residences of the countries not included into the list won’t be charged while refilling the Cart2Cart account. After each successful payment, PayPro is sending an invoice to the customers email indicated on the order page.

There are 2 ways of getting an invoice:

1. Via Email from PayPro

You’ll receive your invoice within a PayPro letter titled “Your Shopping Cart Migration order is complete” from [email protected] right after performing the transaction. Simply click Download invoice link:

Also, you can download the invoice directly from PayPro website by logging into your account at https://cc.payproglobal.com/Customer/Account/Login?returnUrl=%2FCustomer (the credentials should have been sent to you via email). For any question, contact PayPro support: https://payproglobal.com/customer-support

2. Download from Cart2Cart website

Alternatively, you can generate an invoice directly on Cart2Cart website. To do this, log in your Cart2Cart account, go to My Payments tab and click Generate Invoice.

(more…)

You can contact our Support Team for instructions or resolve this issue by your own:

1. Wait at least 30 minutes before starting a new attempt;
2. Use another browser or clean cookies and restart your browser;
3. Make sure, you’ve done everything to start a new purchase session;
4. Replace the order and proceed with your migration.

If you still receive problems and can’t complete the purchase, you may contact your bank to find out the reason why the transaction is declining.

(more…)

This type of error typically occurs because your bank aborts transaction. That means that your information passes validation at Cart2Cart’s end, but your bank declines the authorization of your payment.

You can contact our Support Team for further instructions or resolve this issue by your own:

1. Contact your bank as soon as it is the only transaction party that can see your authorization attempts.
2. Let your bank manager know that you wish your transaction to go through.
3. After, you’ll get a confirmation from your bank that you can try to pay again.
4. Replace Cart2Cart order and pay as usual.
5. If you still face errors mean that your purchase session is blocked because of previous declines. So, you will need to:
   • Wait at least 30 minutes before starting a new attempt;
   • Use another browser or clean cookies and restart your browser;
   • Make sure, you’ve done everything to start a new purchase session;
   • Replace the order and proceed with your migration.

(more…)

Yes, you can use PayPro to pay for your migration. Simply log in to your Cart2Cart account and open the Add Funds menu. Then, enter the amount of money you’d like to add and click on the Add Funds button.

If there still are some questions, please feel free to contact our Support Team.

(more…)

Remigration Service costs 50% of your initial Full Migration price. However, additional options are charged additionally according to their pricing. In other words, if your full migration costs $80, then Remigration Service will cost you $40. But if you also select additional option Migrate categories and products SEO URLs for $59, the final price will be $99.

(more…)

There are several things that may go wrong during the payment process so there may be several solutions.

First of all, try to clear your browsing history, cache and cookies. In some cases it will be enough to use a hot key combination Ctrl + Shift + Delete. If it doesn't work try to follow specific instructions for your browser.

Also, make sure your credit card number is entered with no spaces or dashes and your name is typed exactly as it appears on the credit card.

Extra Tips:

1. The CVV code on Visa/MC will be a 3 digit number on the BACK of the card.
2. The American Express CVV is the 4 digit number on the FRONT of the card.
3. Avoid hitting the back button when making the purchase.

In case if none of above didn’t help feel free to contact our Support Team.

Yes, you can pay with all major credit cards, like Visa, MasterCard, Maestro and American Express.

(more…)

PayPal is one of the most popular payment option that provides users with the highest security features. So, if you wish to pay for your automated shopping cart migration, using this method you should follow the following steps:

1. Login to your Cart2Cart account.

2. Click Add Funds on the top of the page.

3. Enter the amount of credits and hit the green button.

4. After this, you will be redirected to the checkout page where you'll be able to select PayPal as your payment method and submit an order.

Notice: PayPal provides the highest level of transactions security that sometimes causes transaction errors. The reasons can be different and here are some of them:

• You are trying to pay from the other location than your credit card was registered to.
• An email address you’ve entered is not associated with PayPal account.
• You’ve meet transaction limit that was settled by your bank.

In case of troubles during checkout process, please, contact our Support Team for further instructions.

(more…)

To perform payments you need to fill your Cart2Cart account balance. To do that, login to your account and open the Add Funds menu.

To perform payments you need to fill your Cart2Cart account balance.

To do that, login to your account and open the Add Funds page

Enter the amount of money you’d like to add and click on Add Funds button.

(more…)

Unfortunately,we don't provide refunds for finished migrations.

Thus, we strongly recommend to use the free DEMO migration to check the results before setting a paid migration.

(more…)

You do not need to pay VAT if you are a business with a valid VAT ID.

All you have to do is provide VAT ID in the corresponding field:

In case you've already paid VAT, you may request its refund by sending an email with your Order ID and VAT ID specified at [email protected].

Please note: to receive a refund, you need to provide the details of a legal person.