General Questions

What is the best way to report my problem?

Troubleshooting Your Data Migration: How to Report Issues Effectively

If you have technical troubles while setting up the migration, it's crucial to visualize your thoughts to help our Support Team effectively address your concerns. Since technical issues are best resolved via email, we highly recommend adding screenshots when submitting a ticket. This will help us quickly understand the issue and expedite the resolution process. Need immediate assistance? Schedule a Call with a Migration Expert

Reporting Migration Issues: The Importance of Visual Aids

There are several ways to take and share screenshots to assist with your data migration issue reporting:

  1. Print Screen button on your keyboard. When you press it, an image of your screen is copied to the Clipboard. To print the screen capture or send it via email, you'll first have to paste it into Paint or another image-editing program and save it.
  2. Using the Print Screen button for data migration support

  3. Make screenshots with software like Jing or Snagit that provides additional editing features. You can highlight any part of the image using the provided tools and upload the picture to a cloud drive like screencast.com. In this case, you will simply send the link to a screenshot instead of sending the file. https://www.screencast.com/t/biQgXang Other sharing options are also available.
  4. Using screenshot software for data migration issue reporting

  5. If you don’t want to install additional software, you may also add an extension to your browser:
    • Mozilla Firefox - ScreenGrab
    • Google Chrome - Awesome Screenshot, LightShot (Windows only), Webpage Screenshot
    • Opera Browser - Lightshot

    These extensions also provide editing and sharing features, simplifying the process of reporting data migration issues.

    Browser extensions for capturing data migration screenshots

Best Practices for Effective Screenshots

Here are some rules for making effective screenshots when reporting a data migration problem:

  1. Capture enough screen area and highlight the relevant parts of the issue.
  2. Make screenshots easy to understand and avoid overloading them with unnecessary arrows, frames, etc.
  3. Add explanatory text in frames or dialog windows where appropriate.

Next Steps

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