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HTTP Error Code 401 Unauthorized

Troubleshooting HTTP Error Code 401 Unauthorized During Data Migration

Encountering an HTTP Error Code 401 Unauthorized during your data migration with Cart2Cart? This error indicates that the connection to your source or target store is being blocked. Here's how to troubleshoot and resolve this issue to ensure a smooth data migration services experience:

1. Check for HTTP Basic Authentication:

   Ensure that access to your shopping cart content is not blocked by HTTP Basic Authentication. HTTP Basic Authentication is a security method that requires a username and password to access a webpage or resource. If enabled, temporarily disable it or provide the correct credentials to Cart2Cart.

2. Verify Store Availability:

   Confirm that your store is accessible online during the data migration process. Downtime or connectivity issues can trigger a 401 error.

3. Whitelist Cart2Cart IPs:

   Your server's firewall might be blocking Cart2Cart's access. Whitelisting Cart2Cart's IP addresses can resolve this. Refer to our detailed guide for instructions on how to whitelist IPs.

4. Contact Your System Administrator:

   If none of the above solutions work, it's best to consult your system administrator for further assistance. They can investigate server configurations and security settings that might be causing the issue.

Still having trouble? Contact our support team for expert help with your data migration.

Start your free demo - https://newapp.shopping-cart-migration.com/

Schedule a Call with Migration Expert - https://meet.shopping-cart-migration.com/team/csm