How can we help you?

General Questions

HTTP Error Code 401 Unauthorized

If you have such error, try the following solutions:

Make sure that access to shopping cart content is not blocked with HTTP Basic Authentication. HTTP Basic Authentication is a protection method which requests additional login and password to access webpage or other resource.
Check if your store content is available online during migration performance.
Quite possibly the described issue of blocked access can be resolved by whitelisting Cart2Cart IPs. Check our detailed guide to learn more.
If none of these solutions work, try contacting your system administrator

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