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Issue with downloading connection bridge

Troubleshooting Connection Bridge Issues During Shopping Cart Migration

When performing a data migration with Cart2Cart, the Connection Bridge plays a vital role in establishing a secure connection between your source and target stores. A common issue arises when migrating to or from eCommerce platforms that operate as plugins within Content Management Systems (CMS) like WordPress or Joomla.

Incorrect Bridge Placement for WordPress and Joomla Plugins

For platforms like WooCommerce, Shopp, and WP e-Commerce (all eCommerce plugins for WordPress), and similar plugins for Joomla, it's crucial to upload the Connection Bridge to the root folder of the WordPress or Joomla installation, not the plugin's specific folder. Placing the bridge in the plugin directory will prevent Cart2Cart from establishing a proper connection.

This principle applies to all eCommerce plugins within a CMS environment. Ensure the Connection Bridge is always placed in the root directory of the CMS itself.

Troubleshooting Bridge Connection Problems

If you encounter connection issues, consider the following:

• Verify Bridge Location: Double-check that the Connection Bridge is in the correct root directory of your CMS.
• Check Permissions: Ensure the webserver has sufficient permissions to access and execute the Connection Bridge file.
• Firewall Restrictions: Confirm that your firewall isn't blocking communication between Cart2Cart's servers and the Connection Bridge.
• HTTPS Configuration: If your store uses HTTPS, ensure the Connection Bridge is configured to handle secure connections.

Watch our video guide to discover how to set up the Connection Bridge correctly:

Still having trouble? Contact our support team via live chat or schedule a call with a migration expert for personalized assistance.

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