FAQ

How to make my old store SEO URLs working after PrestaShop migration?

While performing PrestaShop data import we strongly recommend to choose the additional option “Create the 301 redirects on your target store after migration” to keep your links in search engine results working. By doing so you will minimize the SEO impact after the switch. To create redirects you’ll also need to buy and install 301, 302, 303 URL Redirects – SEO Module to your PrestaShop Store before launching the Full Migration.

Please note, due to PrestaShop peculiarities; it adds ID numbers to category and product URLs in the process of migration to this particular platform. Сonsequently, it has the negative impact on SEO of just migrated PrestaShop store. To avoid this, select additional option “Migrate categories and products SEO URLs”, it requires the installation of the previously mentioned module as well. Check, how the links will look like with and without the module:

  • Product URL (no module): music-ipods/1-ipod-nano.html
  • Product URL (module installed): music-ipods/ipod-nano.html
  • Category URL (no module): 3-music-ipods
  • Category URL (module installed): music-ipods

Thus, to avoid any complications, install the module and don’t forget to choose two extra options while setting up your PrestaShop migration. Contact Support Team, if you have further questions.

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How to regenerate thumbnails on PrestaShop store after migration?

If your images were not regenerated after migration and look like:prestashop pictures

instead of

prestashop thumbnails  

you can fix this issue manually, following this instruction:

  1. Login to your PrestaShop Admin Area
  2. prestashop thumbnails

  3. Open Design from the Left Nav Menu in the Improve section
  4. prestashop thumbnails

  5. Go to Image Settings from the drop-down menu
  6. Tap to Regenerate Thumbnails button and check the result
  7. prestashop thumbnails

Happy Migration!

 
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Why products are not displayed correctly on my PrestaShop store after migration?

In case your current e-store products are associated with combinations, you should check whether the product has the EAN13 field and the PrestaShop store configuration (Route to Products) contains the field *{-:ean13}*.

prestashop_products

prestashop_products

If Yes - it is recommended to delete the *{-:ean13}* field from the configuration. This will help to display the products on PrestaShop store properly.

prestashop_products

prestashop_products

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Is multilanguage migration to/from PrestaShop possible?

Yes, multiple languages migration is supported while transferring data to and from Prestashop.

If Prestashop is your Target Cart you’ll be able to migrate your e-shop in multiple languages to the following shopping carts: Magento, OpenCart, osCommerce, ThirtyBees, VirtueMart, WooCommerce, WP eCommerce, X-Cart, xt:Commerce, Zen Cart and during Prestashop upgrade.

Moreover, you can also export the multiple languages from the PrestaShop to the following online shopping carts: WooCommerce, Magento, OpenCart, and Shopware.

Note, if you're interested in more information on how to add languages to PrestaShop, you can easily do it with the help of the PrestaShop guide.

Explore the list of online stores that support the multiple languages import here.

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Is it possible to migrate customer passwords during PrestaShop migration & upgrade?

Migration to PrestaShop

Cart2Cart provides a possibility to migrate customer passwords to PrestaShop from such shopping carts, using Cart2Cart Prestashop Passwords Migration Plugin
  • Magento
  • OpenCart
  • osCommerce
  • VirtueMart 1x. - 3.x
  • WP eCommerce
  • Shopp
  • PrestaShop
  • Loaded Commerce
  • CS-Cart
  • Thrity Bees
  • WooCommerce
  • osCMax
  • CRE Loaded
  • Loaded Commerce
  • Zen Cart
  • xt:Commerce
  • modified eCommerce Shopsoftware
  • JoomShopping
To make customers passwords transfer possible, you’ll have to download our plugin (for free) and install it in PrestaShop admin panel before or after the migration. Here’s how you do it:1. Download Cart2Cart Prestashop Passwords Migration Plugin2. Enter your PrestaShop store via FTP, proceed to the Modules directory and unzip plugin’s filesIs it possible to migrate customer passwords during PrestaShop migration & upgrade?3. Log in to PrestaShop admin panel and navigate to the Modules and Services menuIs it possible to migrate customer passwords during PrestaShop migration & upgrade? 4. Press Add New ModuleIs it possible to migrate customer passwords during PrestaShop migration & upgrade?  5. Upload the plugin in .zip formatIs it possible to migrate customer passwords during PrestaShop migration & upgrade?  6. Update the modules list, find Cart2Cart plugin and press installIs it possible to migrate customer passwords during PrestaShop migration & upgrade?  7. Wait for the confirmation message that should say Module(s) installed successfully!Is it possible to migrate customer passwords during PrestaShop migration & upgrade?  

PrestaShop Upgrade

Also, you can transfer passwords from one PrestaShop version to another. It doesn’t require module installation but you’ll need to perform some post-migration manipulations.When the migration is finished:
  1. Step to the root folder of your Source cart
  2. Enter “config” folder
  3. Open “settings.inc.php” file as a text document
  4. Copy COOKIE_KEY code
Is it possible to migrate customer passwords during PrestaShop upgrade?After copying COOKIE_KEY code, enter the same directory but on your Target cart (/root folder/config/settings.inc.php) and replace the COOKIE_KEY you see with the one you’ve copied from Source cart.On this point, the migration of customer passwords is completely finished. The last step would be your admin account password recovery (required for admin accounts only).Is it possible to migrate customer passwords during PrestaShop upgrade?Click on “Lost password?”, enter email and a new password to your admin account will be sent.Note: If you're migrating to a Cart2Cart test store (Migration Preview) - you won't be able to reach the "config" folder, since you won't have shop's FTP access. Therefore, if you'd like to see passwords after the transfer to the test store, contact us, we'll perform all the needed post-migration manipulations for you.
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How to create redirects to my new products and categories after migrations from/to PrestaShop?

Cart2Cart creates redirects to the new products and categories after migration from or to PrestaShop as an additional option. But beforehand, you need to buy (29,99 €) and install “301, 302, 303 URL Redirects – SEO Module”.

  1. Install the plugin (look for detailed instructions on plugin page)
  2. Go to Cart2Cart Migration Wizard
  3. Choose “Create the 301 redirects on your target store after migration” additional option
  4. Launch Full migration

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How to clear cache after PrestaShop 1.6 migration?

After performing migration to PrestaShop 1.6 you may face the issue of irrelevant data storefront due to old cached information. To clear PrestaShop 1.6 cached data, delete the content of the following folders:

  1. cache/smarty/compile
  2. cache/smarty/cache
  3. img/ tmp

Clear all data in the folders, except index.php

Reload your website in browser to take a look at the changes you have made.

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How to create the 301 redirects on PrestaShop store after migration?

Cart2Cart service allows you to create redirections of your existing URLs to PrestaShop if additional option “Create the 301 redirects on your target store after migration” is chosen.

How this additional option works?

Cart2Cart creates redirects on your PrestaShop, takes a URL of your source store product (or category), the URL path to it without domain name address, and make it a Source URL in a redirect settings. Then, we put appropriate new product (category) page as the Target URL, and, thus, the redirection starts functioning. All you have to do is keep your old domain name - customers and Google won’t even feel the you have switched.

But, before picking up this additional option, you have to buy (39,99€) and install “301, 302, 303 URL Redirects and 404 – SEO Module”.

  1. Install the module (look for detailed instructions on module pages)
  2. Go to Cart2Cart Migration Wizard
  3. Choose “Create the 301 redirects on your target store after migration” additional option
  4. Launch Full migration
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Can I migrate taxes to PrestaShop?

Cart2Cart supports migration of taxes to PrestaShop. However, after migration this function could be disabled in your admin panel. To enable taxes:

1. Go to your PrestaShop store's Admin panel

2. Click Localization -> Taxes

3. Scroll down to the bottom of the page and set Enable Tax option status to Yes.

PrestaShop taxes migration

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How can I make my products searchable?

In a case you enabled search function, you will need to re-index products after updating a catalogue. To do that you have to:

  1. Go to Back Office -> Preferences-> Search
  2. In the Indexation section, you have to click "Re-build entire index" or "Add missing products to index" as appropriate.

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Why order totals are changed after migration to PrestaShop store?

If you decided to upgrade your PrestaShop store and migrate data from one version to another, order totals may differ, since Cart2Cart doesn’t migrate tables with order totals. Order totals accounting systems may be not the same for the diverse PrestaShop versions. As a result, sum in order totals may be different.

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Can't find any products under categories menu from administrative panel of PrestaShop

Due to PrestaShop configurations you have no possibility to view the products that are assigned to particular category, from category menu. However if you go to Products menu and use Filter by category, the problem will be solved.

Can't find any products under categories menu from administrative panel of PrestaShop

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Can I migrate reward points to PrestaShop 1.6?

Yes, Cart2Cart provides the transfers of reward points to PrestaShop 1.6, and all the versions below 1.6. Shop owners can migrate reward points that already belong to customers automatically, but they’ll have to install the necessary “Customer loyalty and rewards” plugin beforehand. The module is free of charge and can be easily downloaded through PrestaShop’s admin panel.

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Why is there no “Meta keywords” option on my PrestaShop 1.6.x?

Evidently, the Meta keywords option isn’t displayed in PrestaShop 1.6.x admin panel by default.

Why is there no “Meta keywords” option on my PrestaShop 1.6.x?

However, such functionality is still included in cart’s code.

Thus, to make your Meta keywords option available perform the following steps:

  • Enter your FTP manager and step to shop’s admin folder (Typically it’s called /admin +4 random numbers)
  • The needed file can be found here /themes/default/template/controllers/products/seo.tpl
  • Find the <div class=»form-group hide»> code line and remove the word hide.
  • Save the changes
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Can Cart2Cart migrate my reviews to and from PrestaShop?

Yes, Cart2Cart provides migration of reviews to and from PrestaShop. However, in order to see them in PrestaShop admin panel you’ll have to install the additional module beforehand. The plugin “Prestashop Free product reviews (comments)” is free and easy to install from cart’s official marketplace.

Please, contact Support Team if any migration-related issue is unclear and get immediate assistance!

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How to сlear сache in PrestaShop?

For PrestaShop 1.6.x - 1.7.x

After migration to PrestaShop, it’s necessary to clear cache in order to make changes e.g. migrated products visible on the front end. Here’s how to do it:

  1. Log in your PrestaShop Admin panel
  2. Go to Advanced ParametersPerformance
  3. Press Clear cache button at the top-right corner of the screen.
  4. clear_cache_tobar (1)

That’s all. Now you’re ready to check your PrestaShop store for Demo or Full migration results!

For PrestaShop 1.5.x and lower

  1. Log in your Prestashop admin panel
  2. Go to Advanced ParametersPerformance
  3. Set Force compile to Yes and save changes
  4. Go to your front-office and refresh the store page
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What should I know about migration of product descriptions to PrestaShop?

PrestaShop has some product description peculiarities - they are limited to 400 and 800 symbols by default.

When migrating to PrestaShop, you should be aware that Cart2Cart will cut your product descriptions to acceptable 400 (for Short Description) and 800 (for Full Description) symbols, in case they are longer. This will be done in order not to break the functionality of your cart. If longer than permitted product descriptions will be migrated to PrestaShop, further editing and saving of them will be impossible.

You can appeal to PrestaShop support in order to customize PrestaShop code and extend limits set by default in cart’s files.

After your product description limits will be changed, Cart2Cart will be able to perform remigration of your uncut product descriptions with clearing current data on PrestaShop store to avoid duplication.

Note: Additionally, due to PretsaShop limitations, Meta Descriptions of categories will be cut to 800 symbols too.

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Can I migrate Blogs and Blog Posts to/from PrestaShop?

Yes, Cart2Cart supports migration of Blogs and Blog Posts to/from PrestaShop within the following platforms:

  • Shopify
  • WooCommerce
  • BigCommerce

However, pay attention to the fact that an additional paid PrestaBlog (Professional blog) module needs to be installed beforehand the migration.

This means that:

  • Only Bogs and Posts created with the help of PrestaBlog module will be moved to Shopify / WooCommerce / BigCommerce.
  • Shopify / WooCommerce / BigCommerce Blogs and Blog Posts can be migrated to PrestaShop store with PrestaBlog module installed only.

Note.This option is compatible with PrestaShop 1.6.x and 1.7.x versions. While data migration to PrestaShop multiple stores your blogs and posts will be moved to default store, even despite mapping them in the Migration Wizard.

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