General Questions

Yes. Cart2Cart can migrate customer reward / loyalty points to PrestaShop when a compatible loyalty module is installed and active on the target store before you run the migration.

PrestaShop 1.7 / 8.x (current)

1. The native PrestaShop module named Customer loyalty and rewards (loyalty) is archived and is no longer maintained for modern PrestaShop releases. Do not rely on it as the only option for 1.7 / 8.x.

2. In the Back Office, go to Modules → Module Manager (or Modules → Module Catalog / Marketplace) and install a loyalty / reward-points module that is marked compatible with your PrestaShop version (1.7 or 8.x).

3. Configure and enable the module so customers can hold point balances on the target store.

4. In the Cart2Cart Migration Wizard, select the option to migrate reward points (when available for your cart pair), then run Demo / Full migration.

5. After migration, spot-check a few customer accounts in PrestaShop to confirm point balances match expectations for your chosen module.

If you use a third-party loyalty module with a custom database schema, tell Cart2Cart support which module you installed so we can confirm mapping support.

PrestaShop 1.6 (legacy)

On PrestaShop 1.6, install and activate the free Customer loyalty and rewards module from the PrestaShop admin modules list before migrating reward points with Cart2Cart. Points are then linked to the matching customer accounts on the target store.

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