How can we help you?

How to fix PayPal authorization error: Do Not Honor?

Troubleshooting PayPal Authorization Errors: Do Not Honor - Cart2Cart Data Migration

This type of error, often displayed as "Do Not Honor," typically occurs because the customer's bank aborts the transaction. This means that the information passes validation at Cart2Cart’s end, initiating the transaction for your data migration, but the bank declines the authorization of the payment.

You can contact our Support Team for further instructions, or resolve this issue by your own:

1. Contact the customer's bank, as it is the only transaction party that can see the authorization attempts.
2. Ask the customer to inform their bank manager that they wish the transaction to go through for their data migration.
3. After the customer gets a confirmation from their bank that they can try to pay again.
4. Replace the Cart2Cart order and pay as usual. Refer to our guide on how to replace your order.
5. If the customer still faces errors, it means that their purchase session is blocked because of previous declines. So, they will need to:
   • Wait at least 30 minutes before starting a new attempt.
   • Use another browser or clear cookies and restart their browser.
   • Make sure they've done everything to start a new purchase session.
   • Replace the order and proceed with their data migration.

If you require further assistance, please don't hesitate to contact our support team via Live Chat.

Ready to start your data migration? Start your free demo now!