How can we help you?

I run into an error during the payment process. What shall I do?

I ran into an error during the payment process. What should I do?

Experiencing issues during payment for your shopping cart migration can be frustrating. Here's a breakdown of potential causes and solutions:

There are several reasons for payment errors during the shopping cart migration process. Here's what you can try:

1. Clear Browser Data: Start by clearing your browsing history, cache, and cookies. A quick way to do this is by pressing Ctrl + Shift + Delete (or Cmd + Shift + Delete on a Mac). If that doesn't work, follow specific instructions for your browser.
2. Verify Payment Information: Double-check that your credit card number is entered correctly, with no spaces or dashes, and that your name is typed exactly as it appears on the card.
3. Check Card Security Code (CVV):
   • For Visa and Mastercard, the CVV is a 3-digit number located on the BACK of the card.
   • For American Express, the CVV is a 4-digit number located on the FRONT of the card.
4. Avoid Interruptions: Refrain from hitting the back button during the purchase process.
5. Consider Alternative Payment Methods: If the issue persists, explore using a different credit card or payment method. Cart2Cart supports various payment options for your convenience.

Still Having Trouble with Your Shopping Cart Migration Payment?

If none of the above steps resolve the issue, please don't hesitate to contact our Support Team. Our experts are available to assist you and ensure a smooth payment experience for your shopping cart migration.

Ready to migrate your store? Start your free demo now!