How to Cancel and Delete Your Shopify Account

Have your online sales hit a slump, or do you want to switch to a different eCommerce provider entirely? Regardless of the reason for choosing to close your online store, we've got you covered. Here’s the ultimate step-by-step guide on how to cancel and delete your Shopify account once and for all.

How to Cancel and Delete Your Shopify Account in a Few Steps

To cancel Shopify plan, you’ll need to:

  • Log in to your Shopify admin panel and navigate to Settings
  • Select Plan, then choose between Pause or cancel subscription and Cancel subscription
  • Review whether you want to sell your store or pause your subscription
  • To delete Shopify store, select Cancel subscription and close store
  • From the list provided, choose a reason for canceling, and then select Continue
  • Enter your password to confirm your action, and then click Close store

Things to Keep In Mind Before You Cancel and Delete Your Shopify Account

Canceling and deleting your Shopify store is different from pausing it. One is permanent, while the other is a temporary alternative when you want to take a break from your store or if you want to work on it offline.

If you’re adamant about closing Shopify store permanently, you need to consider a couple of things before taking that irreversible step.

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Settle Outstanding Charges

This one is pretty much self-explanatory. Before you close Shopify account, you’ll need to pay any outstanding bills that may be pending at that point. You’re likely wondering – What happens if I don’t pay? That’s it, right?

Wrong.

If you close your online shop without settling all the amounts due, you will still receive a bill after closure.

How to Cancel and Delete Your Shopify Account

Save Your Store Data

Just because you want to close your Shopify store doesn't mean you won't need your store data later down the line. It's always a great idea to export your store data to have a copy of that information that might be useful in the future.

You can export CSV files to back up:

  • Billing history
  • Customer data
  • Discount and gift card codes
  • Financial data
  • Order data
  • Product data

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Cancel Third-Party Application Subscriptions

Closing your Shopify account doesn’t automatically cancel any apps from third-party providers you may have subscribed to. That’s not how it works. You will need to cancel each subscription to avoid unexpected charges on your credit card long after you've deactivated your Shopify admin. To do this:

  1. Log in to your Shopify admin panel and go to Apps
  2. How to Cancel and Delete Your Shopify Account
  3. Select each app you intend to uninstall
  4. How to Cancel and Delete Your Shopify Account
  5. In the dialog that appears, click Delete

Domain-Related Considerations

As far as your website’s custom domain goes, it is possible to transfer it to a new service provider, as long as you had purchased it through Shopify. On the other hand, if you had bought it through a third-party provider, you can use your Shopify admin to remove your custom domain from the store before canceling your account.

This step is critical since failing to do this might result in the permanent forfeiture of your domain. It will be listed as “unavailable” on the Shopify domain checker, meaning you'll not be able to use it anywhere else.

How to Cancel and Delete Your Shopify Account

Finally, remember to deactivate your custom domain's auto-renewal via your registrar's hosting site to avoid incurring any unexpected charge once you’ve permanently deleted your Shopify store.

Think About Selling Your Store Instead

If you’re no longer interested in running your online shop, it doesn’t mean you have to cancel Shopify account. A lucrative alternative would be to list it on the platform’s Exchange Marketplace and make money off the sale. There are hundreds of people looking for viable online businesses to invest in, so consider this option before you close shop.

How to Cancel and Delete Shopify Account: Getting Started

While manually saving your current store information in a CSV file is great and all, have you figured out how you're going to upload it to the new store? A foolproof way to do it would be to use a third-party data migration tool like Cart2Cart before canceling and deleting your Shopify account.

It automates the data migration process from your current store to a new e-commerce platform. The best part about it is – your current store will still be up and running, and you'll be able to process any new checkout orders. You don’t have to worry about a Shopify account frozen issue.

Cart2Cart Data Migration: Everything You Need to Know

How to Delete Shopify Account: Detailed Guidelines

You’ve now backed up your data or migrated it to a new platform. Here’s the step-by-step process on how to cancel a Shopify subscription permanently.

Step 1: Access the Admin Dashboard

Log in to your Shopify admin panel using your sign-in credentials and navigate to Settings.

How to Cancel and Delete Your Shopify Account

Step 2: Decide Whether to Cancel Shopify Subscription or Take a Break

Select Plan and then choose whether you want to Cancel subscription or Pause or cancel subscription. Remember, canceling your subscription means deleting your account. The Pause or cancel option allows you to step away from your store and reopen it at a later date.

How to Cancel and Delete Your Shopify Account

Step 3: Decide Whether to Delete to Sell Your Store

From the options presented, review whether you would like to sell your store at the Exchange Marketplace or go ahead and pause your subscription instead.

How to Cancel and Delete Your Shopify Account

Step 4: Cancel Your Subscription

If you would still like to delete Shopify account, you’ll need to select the Cancel subscription and close store option.

How to Cancel and Delete Your Shopify Account

Step 5: Select Your Cancellation Reason

From the list provided, choose a reason for terminating your Shopify subscription, and then select Continue.

How to Cancel and Delete Your Shopify Account

Step 6: Confirm Deletion

In the pop-up dialog that appears, enter your admin password to confirm your action, and then click Close store. You’ll then receive a confirmation message in your email letting you know that you’ve now closed your store.

How to Cancel Shopify Subscription

Canceling your subscription means deleting your Shopify account. However, it could also mean taking a break from your store without having to pay the monthly fees associated with it. This option is made possible on Shopify’s Pause store plan, which suspends billing for 90 days.

Here’s how to cancel a Shopify account plan:

Step 1: Access Your Admin Dashboard

Sign in to the Shopify admin panel.

How to Cancel and Delete Your Shopify Account

Step 2: Go to Your Plan Setting Tools

Navigate to Settings, click Plan, and then select Pause or cancel subscription.

How to Cancel and Delete Your Shopify Account

Step 3: Cancel Your Subscription for 90 Days

There are two alternatives presented to you at this point. There’s the Pause and build plan or Pause for 90 days option. Choose the latter to cancel the subscription for this duration.

Step 4: Confirm Your Selection

Review the plan details and then confirm your action by clicking Pause store.

FAQ Block

What happens when Shopify trial ends?

Once your Shopify trial period elapses, you will get locked out of the Shopify admin. To log in, you will need to subscribe to a plan.

How do I cancel my Shopify account?

To cancel Shopify plan, log in to the Shopify admin panel, and then select: Settings > Plan > Cancel subscription > Cancel subscription and close store > Choose cancellation reason > Enter password > Close store

How to pause a Shopify store?

To pause your Shopify account, log in to the Shopify admin dashboard, and then select: Settings > Plan > Pause or cancel subscription > Pause and build or Pause for 90 days > Pause store

What is a Shopify domain cost?

Shopify domains cost $11 per year. However, the exact Shopify domain price can be higher if you choose a top-level domain (TLD) extension.

How to unpause Shopify store?

To reopen your Shopify store, log in to the Shopify admin, and then select: Settings > Plan > Pick a plan > Choose plan > Start plan

If I close my Shopify store, can I reopen it?

Yes, you can. The Shopify cancelation policy allows you to do so within 30 days to resume your regular monthly billing cycle. Sign in to your admin panel and re-enter your credit card details.

Conclusion

There you have it – how to cancel and delete your Shopify account. The tips detailed in this guide will prove beneficial when it comes to closing your online store.

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In the meantime, for hassle-free data migration to a new e-commerce platform, sign up for a free Cart2Cart demo today.