General Questions

3DCart-related questions4

How can I transfer images to 3DCart?

To save all the images on 3DCart after the source cart is removed, you need to transfer them physically to a target server. Cart2Cart doesn't actually move images, but only generates the link to images on the source server. During migration setup you can generate image URLs by selecting the corresponding extra option. When you select this option after the migration, you have to copy the folder with images from the source shopping cart to 3DCart.

- Check a detailed instruction on how to connect to 3DCart server and move your images on the example of FileZilla FTP client.

- Create a new site in FileZilla (File->Site Manager)

Create a new site in FileZilla

- In the appeared window press a New Site button. Name the item, for example, 3DCart.

Create and name a new site

- Select the site you’ve made and set up a new connection in the right side of the window.
- Go to Menu “General”
  • Fill in host details.
  • Protocol
  • -> FTP - File Transfer Protocol
  • Encryption
  • -> Require implicit FTP over TLS
  • Logon Type
  • -> Normal
  • Specify user name and password
  • Enter 990 port number

Set up a new connection.

- Go to Menu “Transfer Settings”
  • Transfer mode -> Passive

Choose Transfer mode

- Press OK to save changes.
- In the control panel choose the site to connect to the server.

Choose the site to connect to the server

- During the connection, you will be asked to confirm that the server is trusted. Mark “Always trust certificate in future sessions” and press OK.

Confirm that the server is trusted

- In the right part of the window you will see the structure of folders on the 3DCart server.

Check the structure of folders on the 3DCart server

- Enter the following path: /web/assets/images and upload here the folder with images from the source shopping cart. (For example, in Magento this folder called media)

Enter the path

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How can I enable Advanced API?

To perform a Shift4Shop migration, you'll have to use REST API in cart's admin panel.

Here's how exactly:

1. Go to Modules from the Admin panel of your Shift4Shopt store

2. Find REST API module and press Enable button to expand

3. Click on Settings

How can I enable Advanced API?

4. Click Add and paste the following key c4c058b5bcd65352cf6c79d9931fcfdb into Public Key field

5. Click Save

How can I enable Advanced API?

6. When Cart2Cart application is found, click “Authorize

How can I enable Advanced API?

7. Proceed to the Migration Wizard to continue migration setup

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What to do if product thumbnails were not resized after migration

In case your store images haven't been resized automatedly during the Shift4Shop migration (due to the peculiarities of the platform), follow the instructions provided below:

Navigate to Template Editor -> choose “Design” -> “Edit Template”.


In order to resize, select listing_0.html and start editing it.


In the HTML code find the size of the image that needs to be resized and specify the required width and height.

faq3 faq4

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What are the peculiarities of migration to/from 3dcart?

Please, ensure there's at least one customer created in your 3dcart store. If not, you won't be able to setup the migration properly

Due to technical restrictions of REST API 3dcart uses and the platform itself, migration to and from 3dcart has certain peculiarities you should know about.

  • Customer groups won’t be migrated to 3dcart

  • Reviews won’t be migrated either to or from 3dcart

  • All order statuses will be imported to 3dcart as “New

  • Migration of Shipping info (e.g. tracking number and weight) to 3dcart is possible from Magento only

  • Migration of invoices to 3dcart is possible from Magento and PrestaShop only (they’ll be migrated to “Transactions” section under the Type “Sale” and Methods “Manual”)

3dcart migration

Also, to avoid duplication of orders during the data transfer via REST API, you should clear them manually afterwards Demo migration. To do it, log in your 3dcart admin panel, go to “Orders”, enter C2C in a search field and delete the results. Then, you may proceed to Migration Wizard and launch Full migration.

3dcart migration

Have any questions? Feel free to contact us: [email protected]

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