General Questions

Is it possible to migrate customer passwords during Magento Upgrade?

Cart2Cart supports migration of customers’ passwords while transferring data from one Magento version to another.

For Magento Upgrade to 2.x version you’ll need to install Free Cart2Cart Magento 2 Passwords Migration Plugin.

Click here to find out How to install Cart2Cart Magento 2 Passwords Migration Plugin?

Note! To preserve customer passwords after Magento 1.x to Magento 2.x upgrade, you need to unify hashing on your Source and Target stores. To do this, you’ll have to edit Encryptor.php file of your Target Magento 2.x store before or after the migration. You may find it via FTP by going to:

Here, you need to set 1 instead of 0 for MD5, and 0 instead of 1 for SHA256.

Magento Upgrade


After saving the changes, you customers should be able to log in new Magento 2.x store using their old credentials. Please, take into account that you’ll still need to use password recovery option for your administrator account.

Also, visit our dedicated landing page for a detailed table with migration pairs available for password transfer.

Just set up the migration and choose the entities to move – the service will do the rest.

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Delegate the job to the highly-skilled migration experts and get the job done.

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