How can we help you?

To perform a migration from Ecwid, you will need to provide your store’s Personal Collection URL. Keep in mind that access to the Ecwid API is only available to merchants with a paid plan (Venture, Business, or Unlimited). Unfortunately, those on the Free plan cannot use the Ecwid API.

Here’s a step-by-step guide to help you obtain the Personal Collection URL for your Ecwid store:

Step 1: Log in to your Ecwid admin Panel.

Step 2: Go to this page to create a new custom app. Please ensure your app has the following permissions: read_customers, read_brands, create_catalog, update_subscriptions, read_discount_coupons, create_discount_coupons, update_catalog, public_storefront, customize_cart_calculation, update_discount_coupons, delete_staff, read_store_limits, create_customers, read_catalog, update_customers, read_orders, read_staff, add_payment_method, create_orders, read_subscriptions, update_orders, read_store_profile, add_shipping_method, invite_staff, update_store_profile.

Step 3: Request missing permissions (if necessary):

• Scroll down to “Request Ecwid team to update app details & add new features” and click “Contact”
• List missing permissions in “Type your answer here…” and click “Submit”

Step 4: After Ecwid updates permissions, please uninstall the app in “Apps > My Apps” and install it in the “develop-apps” section: https://my.ecwid.com/#develop-apps

Step 5: Click on the “Show secret token” button. Copy and paste it into the Secret Token field of Cart2Cart to continue the migration.

In order to perform an Ecwid migration, merchants will have to provide their store's API details.

Remember! To access the Ecwid APIs, you should have a paid Ecwid plan. (Venture, Business or Unlimited). Merchants on Free plans cannot use Ecwid API.

So, here it is how you can find this data in the back end of your Ecwid store:

1. Log in to your admin Panel

2. Tap on the link to get the access to the data you need.

3. After this, click on the Connect with Ecwid button.

4. Then, copy the URL to your personal Postman collection.

It already contains your Store ID and access token.

5. Then, go to the C2C migration Wizard and paste the URL into the Personal collection URL field.

Note: If you have problems and cannot access the page with API details from your Admin Panel, contact Ecwid Support Service.