Support Service Packages

What kind of entries should I use to pick up correct Support Package?

To choose the proper Support Service Package you need to calculate the number of entities (products, customers and orders) on your current store and compare it with the number of entities that includes every package. (more…)
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I have ordered Data Migration Service Package. What's next?

After ordering Data Migration Service Package our Support Team will check if the data was entered correctly and send you a confirmation email. After that, we’ll set up the Demo Migration and show its results at your Target Store. Then we set the Full Migration for you and check your store database to ensure that all the data was transferred correctly.

Please note, Data Migration Service Package includes only one migration.

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How soon my Data Migration Package will be completed?

Typically, we do Demo Migraiton in 5 and Full Migraiton in 14 business days after receiving a request. However, the overall duration depends on the scope and difficulty of customization of your website

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Is it possible to order Recent Data Migration after Data Migration Service Package was completed?

Yes, you can. Cart2Cart offers a possibility to migrate all the products, customers and orders (or only entities you select) that appeared on your source store after your migration within Data Migration Package was completed. Since such migration requires additional customizations, it will be calculated in a different way.

Migration Cost = Assistance price ($99) + Price of entities which have to be migrated (use Online Estimator)

If you are interested in such kind of migration, please contact our Support Team.

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Can I order Data Migration Service Package for a trial store?

Most of API shopping carts (hosted) give a chance to create a free trial store in order to test the platform’s possibilities and functionality. After the end of trial period, they are automatically become expirated and stop functioning.

Taking into consideration this fact, you’re strongly recommended NOT to order Data Migration Service Package for trial stores. We will complete Demo Migration in 5 and Full Migration in 14 business days after verifying access details. Its means your trail store period will most likely expire before the end of transfer process, thus making migration impossible.

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