How can we help you?

General Questions

If Cart2Cart cannot validate your BigCommerce admin email and password, skip automatic credential creation and connect with a store-level API account instead.

Common causes

1. Incorrect admin email or password.

2. Staff account disabled or missing store-owner / API permissions.

3. Temporary BigCommerce control-panel or API outage.

4. Account settings that block automatic API account creation from third-party tools.

Fix: provide API Path and Access Token manually

1. In BigCommerce, create a Store-level API account (V2/V3 API token) with modify scopes for products, customers, orders, and related resources.

2. Copy the API path, Client ID, and Access token.

3. Enter those values in the Cart2Cart Migration Wizard instead of relying on admin password validation.

Step-by-step: Where can I get BigCommerce API Path and API Token?

If validation still fails after a correct API account, contact Cart2Cart support with your store URL and the exact wizard error text.

Start your free demo.

Do you need help? Contact our support team

Ready to migrate to Your New Dream Store

Automated migration

Just set up the migration and choose the entities to move – the service will do the rest.

Data Migration Service Package

Delegate the job to the highly-skilled migration experts and get the job done.