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BigCommerce Admin Access Validation Error

Troubleshooting BigCommerce Data Migration: Admin Access Validation Errors

Cart2Cart simplifies data migration from BigCommerce by automating API credential creation. Usually, migrating your store only requires your BigCommerce admin email and password. However, you might encounter issues during the admin access validation process. This guide helps troubleshoot those errors and offers alternative solutions for a smooth BigCommerce data migration.

Common BigCommerce Admin Access Issues

Here are the most frequent reasons for BigCommerce admin access validation errors during migration:

1. The email address or password you entered is incorrect. Double-check for typos and ensure the credentials are valid.
2. Your BigCommerce Administrator account is disabled. Verify that your account is active and has the necessary permissions.
3. The BigCommerce site is temporarily unavailable. This could be due to maintenance or other unforeseen issues on BigCommerce's end. Wait a few minutes and try again.
4. API Credentials cannot be created automatically due to other reasons. This is a rare occurrence but can happen due to specific BigCommerce account configurations.

Alternative BigCommerce Data Migration Method: Using API Path and Token

If you encounter persistent issues with admin access validation, you can still initiate your BigCommerce data migration by providing the API Path and API Token manually. This method bypasses the automatic credential creation and allows you to connect Cart2Cart directly to your BigCommerce store.

Refer to this detailed FAQ to learn how to obtain your BigCommerce API Path and API Token.

Need help with your BigCommerce Data Migration?

If you’re still facing issues with your BigCommerce data migration, don't hesitate to contact our support team via live chat. You can also schedule a call with a migration expert for personalized assistance.

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