General Questions

Shopify Admin Access Validation Error

Troubleshooting Shopify Admin Access Validation Errors During Data Migration

If you're experiencing issues launching your Shopify data migration with Cart2Cart, it's possible that the provided Admin Credentials are being flagged as invalid. This can occur due to several factors:

  1. The email address or password you've entered is incorrect. Double-check for typos and ensure the credentials are valid for your Shopify store.
  2. Shopify API usage limits. Shopify may restrict the number of active API connections.
  3. Temporary Shopify site unavailability. Your Shopify store might be temporarily unavailable due to maintenance or other issues.
  4. Problems creating API credentials. There might be other reasons preventing the creation of valid API credentials through the standard process.

Fortunately, you can often resolve this by manually providing an API Password for your Shopify store. This allows Cart2Cart to securely access your data for the data migration. Refer to this step-by-step tutorial for detailed instructions on how to generate and use a Shopify API Password.

If you continue to experience issues with your Shopify data migration, please don't hesitate to contact our support team for assistance.

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