How to Lose Online Customers in 5 Easy Steps [Infographic]

No one wants to lose customers. Nonetheless, in today’s competitive environment even the smallest slip can cause a drastic reduction in the number of consumers. If you are an active member of e-Commerce community, probably you understand an importance of speed of delivery, order accuracy, shipping costs, order tracking.




A recent infographic highlights valuable information for store owners as well as customers. It illustrates common mistakes that e-merchants must avoid in order to earn the trust and loyalty of customers and as a result increase profits. Infographic clearly demonstrates an importance of:

Don’t waste your time, take a look at infographic and find out the easiest ways to earn customer’s loyalty or lose it forever.

So, now you realize how to lose customers in 5 simple steps. If it is not your aim, you can easily evaluate the level of your customer’s satisfaction and remove the bottlenecks. In a case you understand it is rather difficult to do that with your current shopping cart, don’t limit your store growth and migrate easily to a new platform with Cart2Cart.

Monthly Update – December 2025

As 2025 draws to a close, e-commerce businesses are analyzing the impact of the intense holiday shopping season and preparing for the year ahead. December highlights the critical importance of post-purchase experience, including efficient returns processing and proactive customer service. Many consumers are now evaluating their purchases and considering exchanges or returns, making smooth reverse logistics a key factor in building long-term loyalty. Additionally, retailers should be leveraging the vast amounts of data collected during Black Friday, Cyber Monday, and the festive period to refine their strategies for 2026. This includes optimizing inventory, personalizing future marketing, and enhancing website performance. Focus on mobile-first experiences, as a significant portion of holiday sales occurred on smartphones. Investing in robust, scalable e-commerce infrastructure is more vital than ever to handle peak loads and support continuous growth. A seamless platform ensures you can capitalize on emerging trends and maintain customer satisfaction into the new year. For more details, explore our FAQ section or schedule a call with a migration expert.