General Questions

Migration Insurance period extension

Extending Your Migration Insurance Period

Yes, it's possible to extend your Migration Insurance period under specific circumstances. This typically occurs when Cart2Cart performs modifications to your store during the migration process, and the initial Migration Insurance period expires before these modifications are complete. We understand that customizing your online shop can take time, and we want to ensure a smooth and successful data migration process for you. Therefore, to avoid any inconvenience, we will extend your Migration Insurance period to accommodate the required customization time.

Why Would My Migration Insurance Need Extending?

Extending the Migration Insurance period is necessary when unforeseen issues arise during the data migration that require additional development effort from the Cart2Cart team. These issues could include:

  • Custom data structures in your source or target platform.
  • Complex data relationships that require custom mapping.
  • Unexpected platform behavior that needs to be addressed.

In these cases, we want to ensure you have ample time to thoroughly review the migrated data and functionality after our modifications are complete. The extended Migration Insurance provides that peace of mind.

How Do I Know If My Migration Insurance Has Been Extended?

You will be notified directly by our support team if your Migration Insurance period is extended. The notification will include the new expiration date of your Migration Insurance. If you have concerns or questions about your Migration Insurance, please contact our support team via live chat or schedule a call with a migration expert.

What Does Migration Insurance Cover?

Migration Insurance ensures that if any issues arise after the data migration is complete, within a specific timeframe, Cart2Cart will rectify them free of charge. This includes data inconsistencies, missing data, or any other problems directly related to the migration process. It gives you the confidence that your data is migrated correctly and that you have support available if needed. Learn more about all Cart2Cart's migration options.

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