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Can I use “Preserve customer IDs” option during X-Cart migration?

Due to platform-specific limitations, the "Preserve customer IDs" additional option may not function correctly in certain scenarios during your eCommerce data migration.

Preserving Customer IDs During X-Cart Data Migration: Important Considerations

Here's a breakdown of how this option behaves when migrating to or from X-Cart:

X-Cart Versions and Customer ID Preservation

• X-Cart 4.3.x and earlier:

While the "Preserve customer IDs" option is available, customer IDs will not be preserved during data migration to or from these older X-Cart versions. If X-Cart is the source cart, customer emails will be used instead of customer IDs.

Reason: X-Cart versions 4.3.x and earlier lack a dedicated "customer ID field," making preservation impossible.

• X-Cart 4.4.x and later:

If customer IDs in the source cart contain any non-numeric characters, the IDs will not be preserved in X-Cart (4.4.x and later). Otherwise, customer ID preservation will function correctly.

Example: A customer ID of "2337" will be preserved, but "user2337" will not.

Ensuring Successful Customer ID Preservation During Data Migration

To maximize the chances of successfully preserving customer IDs during your eCommerce data migration with Cart2Cart, ensure that your source cart and target cart meet the necessary requirements. For X-Cart, this means using version 4.4.x or later and having numeric customer IDs.

If you have any questions or concerns about preserving customer IDs during your data migration, please contact our support team via live chat for assistance.

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