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The cart type is invalid or you entered invalid auth data

Troubleshooting: "The cart type is invalid or you entered invalid auth data" Error During Data Migration

Encountering the error message "The cart type is invalid or you entered invalid auth data" during your data migration process with Cart2Cart? This usually indicates a problem with the connection details you've provided for either your source or target store. Here's a comprehensive guide to troubleshoot and resolve this issue:

1. Verify Your Shopping Cart Type and Store URL

Double-check that you have selected the correct shopping cart platform from the dropdown menu. An incorrect selection here will prevent Cart2Cart from establishing a connection. Also, ensure that the store URL you entered is accurate and accessible.

2. Validate Your API Credentials

The most common cause of this error is incorrect API credentials. Each e-commerce platform uses a different method for authentication, such as API keys, usernames, passwords, or specific API paths. Carefully review the API documentation for your specific platform (e.g., BigCommerce, Shopify, Magento, and other platforms) and confirm you've entered all the required information correctly.

For example, if you are migrating to or from BigCommerce, you'll need to verify your Account, API Path, and API Token. Consult our detailed guide on how to obtain your BigCommerce API Path and API Token.

3. Check Permissions and Access Rights

Ensure that the user account associated with the API credentials has the necessary permissions to access and retrieve data from your store. Insufficient permissions can lead to authentication failures.

4. Firewall and Security Settings

Your store's firewall or security settings might be blocking Cart2Cart's access. Whitelisting Cart2Cart's IP addresses in your firewall settings might be necessary. Contact your hosting provider or system administrator for assistance with this.

5. Platform-Specific Requirements

Some platforms require specific modules or extensions to be installed and enabled for data migration to work correctly. Refer to Cart2Cart's documentation or the platform's documentation for any platform-specific requirements.

6. Contact Support

If you've checked all of the above and are still encountering the error, don't hesitate to contact Cart2Cart's support team via Live Chat. Provide them with details about your source and target carts, the steps you've taken, and any relevant error messages. They can assist you in diagnosing and resolving the issue.

Cart2Cart simplifies the data migration process, but ensuring correct credentials and configurations is crucial for a successful transfer.

Ready to start your seamless shopping cart data migration? Start your free demo now!