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HTTP Error Code 302 Moved Temporarily, 301 Moved Permanently

Troubleshooting Cart2Cart Bridge Errors During Data Migration

Encountering a 301 or 302 redirect error during your Cart2Cart data migration often indicates that the connection between our service and your store is being blocked. This can be due to incorrect bridge placement, URL issues, or server-side configurations like .htaccess rules. Here's how to resolve it:

Possible Solutions for Cart2Cart Data Migration Issues:

1. Verify Bridge Location: Ensure the Cart2Cart bridge file is located in the root directory of your store. This is crucial for establishing a proper connection.
2. Confirm Store URL: Double-check that the store URL you provided is accurate and accessible. A typo can easily lead to a connection error.
3. Inspect .htaccess File for Redirects: The .htaccess file, located in your store's root directory, controls important server configurations. Review it for any redirects or directives that might be blocking access to the Cart2Cart bridge.
   Warning: Incorrectly editing the .htaccess file can break your website. If you're unsure, consult with your system administrator or web developer.
4. Whitelist Cart2Cart IPs: Your server's firewall might be blocking Cart2Cart's access. Whitelisting our IPs can resolve this. Refer to our detailed guide on whitelisting Cart2Cart IPs for instructions.
5. Pinnacle Cart .htaccess Exception: If you're using Pinnacle Cart, you may need to add a specific exception for the bridge in your .htaccess file.

   To do this, change the following line:

   !^(\#(.)*|\?(.)*|login\.php(.)*|admin\.php(.)*|index\.php(.)*|images\ /(.)*|robots\.txt(.)*|\.htaccess\.back(.)*|download\.php(.)*|\.htaccess(.)* /readme\.txt(.)*|install\/(.)*|content\/(.)*)

   Into this:

   !^(\#(.)*|\?(.)*|login\.php(.)*|admin\.php(.)*|index\.php(.)*|images\ /(.)*|robots\.txt(.)*|\.htaccess\.back(.)*|download\.php(.)*|\.htaccess(.)* /readme\.txt(.)*|install\/(.)*|content\/(.)*|bridge2cart\/(.)*)

6. Contact Your System Administrator: If none of the above solutions work, your system administrator can provide further assistance in diagnosing and resolving the issue.

Still having trouble with your eCommerce data migration? Start your free demo or contact our support team via live chat for expert help.