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My Sales Report is wrong after migrating to Shopify. Why is that?

Why is My Shopify Sales Report Wrong After Data Migration?

Migrating your store to a new platform like Shopify is a significant step. However, you might encounter discrepancies in your sales reports immediately following the data migration. Specifically, you might notice distorted sales reports for the current month, potentially showing negative values (e.g., -$453.7), while previous months show inflated figures. Let's explore why this happens and how it relates to data migration.

The Impact of Shopify's API on Refund Dates During Data Migration

This issue typically arises from the way the Shopify API handles refund transaction dates during data migration. Cart2Cart accurately migrates orders with a refunded status, preserving their original creation dates. For example, if you migrate to Shopify today, and a refund order was initially created three months ago, that order will be migrated with the correct original date.

Shopify Refund Transaction Date Restrictions and Data Migration

The core problem lies in Shopify's API limitations: refund transaction dates *cannot* be backdated during data migration. This means that if you migrate to Shopify today, all refund transactions will be recorded as occurring on the migration date, regardless of when they actually happened.

How This Affects Your Shopify Sales Reports After Data Migration

Consequently, refunds that occurred *before* the data migration will impact the sales report for the month in which you migrated. These refunds will decrease the sales total for the current month and artificially inflate the sales totals for previous months. All new refund transactions *after* the data migration to Shopify will be recorded correctly.

Understanding this limitation of Shopify's API during data migration is crucial for interpreting your sales data accurately. While Cart2Cart ensures the accurate transfer of order data, the refund date restriction is a Shopify platform-specific behavior.

Ready to migrate your store? Start your free demo now and experience a seamless data migration with Cart2Cart. If you have further questions, schedule a call with our migration expert.