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What if I can't find my cart in the list of supported carts.

Troubleshooting Shopify Product Visibility During Data Migration

Shopify merchants leverage various sales channels to reach their customers. These channels can sometimes lead to confusion during a data migration, specifically regarding product visibility.

During the migration process with Cart2Cart, our app requires access to your Shopify storefront. When you grant this access by checking the Allow this app to access data from your storefront checkbox, Shopify may interpret the app as a separate sales channel. As a result, Shopify might temporarily hide your products from this "new" channel.

Rest assured, this doesn't affect your Shopify data migration in any way. Your products remain visible to your customers on your active sales channels. To resolve this perceived visibility issue within the Cart2Cart app, simply uncheck the Allow this app to access data from your storefront checkbox and then re-check it. This will refresh the connection and ensure product visibility within the app.

What if I can't find my cart in the list of supported carts?

Cart2Cart supports a wide range of shopping carts for data migration. However, if you cannot find your specific cart platform listed, there are a few options:

• Check for alternative names: Sometimes, a platform may be listed under a slightly different name or an older version name.
• Request custom migration: Cart2Cart offers custom migration services for platforms not officially supported. Contact our support team to discuss your specific needs.
• Consider a CSV migration: If your platform allows exporting data to a CSV file, you may be able to migrate data using the CSV import/export feature of your target platform. Cart2Cart can assist with this process.

Ready to experience a seamless data migration? Start your free demo now!