General Questions

Incapsula service was detected. What should I do to disable it?

What to do if Incapsula is detected during data migration?

In simple terms, Incapsula is a multi-function CDN service designed to enhance website performance by filtering malicious traffic, mitigating DDoS attacks and spam, preventing database injection attacks, providing load balancing, and safeguarding web pages against known and emerging threats like SQL injections, remote file injections, and cross-site scripting.

Incapsula is a popular CDN tool that, due to its robust security measures, can interfere with the data migration process. Therefore, it needs to be temporarily disabled. You can either contact your hosting provider or, if your web store is hosted on your own server, disable it manually. Below are the step-by-step instructions:

How to Disable Incapsula for Data Migration

  1. Log in to your Incapsula account and access your admin panel.
  2. Check your website's Incapsula status (Fully Configured, Partially Configured, or Not Configured).
  3. Click the More button.

Disabling Incapsula for data migration: More button

  1. Click Disable to change the status to Not Configured.

Disabling Incapsula for data migration: Disable button

  1. Your Incapsula service is now disabled. Re-enable it after the data migration is complete.

Incapsula service disabled for data migration

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