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What do I do if the cart type you selected is invalid?

Troubleshooting: Invalid Shopping Cart Type Selection for Data Migration

If you encounter an error message indicating an invalid shopping cart type, it means the system couldn't recognize the platform you selected or the version you're using isn't supported. This can also occur if your cart's core files have been significantly modified.

Here's what you should do:

1. Double-Check Your Selection: Carefully review the list of supported platforms on the Cart2Cart website and ensure you've chosen the correct one.
2. Verify Your Platform Version: Confirm the exact version of your source and target shopping carts. While Cart2Cart strives to support the latest stable versions (e.g., Magento, Shopify, WooCommerce, OpenCart, PrestaShop) , older or heavily customized versions might not be fully compatible.
3. Investigate Modifications: If you've made significant customizations to your shopping cart's core files, this can interfere with Cart2Cart's ability to connect and extract data. Consider if these modifications are necessary for the migration process.
4. Contact Cart2Cart Support: If you've confirmed the correct platform and version, and you haven't made significant modifications, reach out to Cart2Cart Support. When contacting support, please provide the following information:
   • Your source and target cart platforms and their versions.
   • Details about any modifications made to your cart's core files.
   • A screenshot of the error message.

Need to migrate your store to a new platform? Start your free demo now and experience the ease of automated shopping cart migration with Cart2Cart!

For personalized assistance, schedule a call with a migration expert. Or contact support via Live chat.