How can we help you?

Connection Bridge Not Found!

Troubleshooting: Connection Bridge Issues During Data Migration

During your eCommerce platform migration, the Connection Bridge plays a crucial role in enabling Cart2Cart to access your store's data. If you encounter issues, it's often related to the bridge setup. This guide will help you troubleshoot and resolve common problems.

Please ensure you've uploaded the Connection Bridge to your store's root directory. You can verify its installation with these steps:

1. Enter http://[yourstore url]/bridge2cart/bridge.php in your browser's address bar.
2. If the message "BRIDGE_INSTALLED" appears, the bridge files are working correctly.
3. Alternatively, you can try http://[yourstore url]/bridge2cart/. If you see a directory listing or a similar indication that the folder is accessible, the bridge is likely installed.

If the "BRIDGE_INSTALLED" message doesn't appear, check the file permissions:

• bridge.php: Set to 644 (if /bridge2cart folder permission is 755) or 666 (if /bridge2cart folder permission is 777), depending on your server configuration.
• /bridge2cart folder: Set to 755 (if bridge.php permission is 644) or 777 (if bridge.php permission is 666), depending on your server configuration.

These permissions ensure that the web server can access and execute the bridge file. Incorrect permissions are a common cause of the "Connection Bridge Not Found" error during the data migration process.

If you're still experiencing difficulties after checking the installation and permissions, our Support Team is ready to assist. They can provide personalized guidance to resolve any issues with your Connection Bridge setup and ensure a smooth data migration experience.

Ready to start your eCommerce platform migration? Start your free demo now.