General Questions

HTTP Error Code 403 Forbidden, Access Denied

Access to certain files or folders is limited.

  1. Check the access permissions. For bridge2cart folder specify the file permissions 755. For files in the folder specify permissions 644.
  2. Contact your system administrator to find out if there are no access restrictions for bridge file. Usually, restrictions are specified in .htaccess file.
  3. The main page file of your site should be called index.shtml, index.html, index.htm, index.phtml or index.php. Use only lowercase characters (files index.html and Index.html - are two completely different files).To resolve error, upload an index page to your html directory. If you already have a home page called something else - home.html for example - you have a couple of options:
    • Rename your home page to index.shtml, index.html, index.htm, index.phtml or index.php.
    • Set up a redirect on the index page to your real home page.
    • Set a different default home page in your .htaccess file.
  4. A 403 Forbidden error can also be caused by incorrect ownership or permissions on your web content files and folders.

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