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HTTP Error Code 500 Internal Server Error

Fixing HTTP 500 Error During Cart2Cart Data Migration

Encountering an HTTP 500 Internal Server Error during your Cart2Cart data migration? This usually indicates a problem with file permissions related to the Cart2Cart bridge file on your server. The bridge file facilitates the connection between your source and target stores, allowing Cart2Cart to securely transfer your data.

Resolving Incorrect File Permissions for the Cart2Cart Bridge

The most common cause of this error is incorrect file permissions for the bridge2cart folder and its contents.

1. Specify the file permissions 755 for the bridge2cart directory.
2. Specify the permissions 644 for the bridge.php and config.php files within the bridge2cart directory.

Important: Ensure that the user your web server runs as has the correct permissions to read and write to these files. Incorrect permissions can prevent Cart2Cart from accessing and processing the data needed for the migration.

Still Experiencing Issues?

If correcting the file permissions doesn't resolve the issue:

1. Contact your system administrator. They can access server logs for more detailed error information.
2. Request technical assistance from your hosting provider.
3. Contact Cart2Cart support for further assistance. Our experts can help diagnose and resolve the problem.

Ready to migrate your store? Start your free demo to see how easy data migration can be with Cart2Cart!