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What can I do if my store's MySQL database sends responses in error?

Troubleshooting MySQL Response Errors During Data Migration

To establish a connection with your store's database, Cart2Cart performs test queries. If these queries don't receive the expected responses, a “MySQL Response Error” message will appear. This indicates that while a connection to your store was established, an issue occurred while retrieving data.

What Causes a "MySQL Response Error" During Data Migration?

A "MySQL Response Error" during data migration signals that Cart2Cart is having trouble communicating with your store's database. This could be due to various reasons, such as:

• Incorrect database credentials (hostname, username, password, database name).
• Firewall restrictions blocking access to the database.
• Database server being temporarily unavailable.
• Database server configuration issues.
• Specific database settings preventing proper data retrieval.

How to Resolve a MySQL Response Error During Data Migration

If you encounter a "MySQL Response Error" during your data migration process with Cart2Cart, the most efficient way to resolve this is to:

Submit a ticket to our Support Team. Our experts can quickly diagnose the cause of the error and guide you through the necessary steps to fix it.

While waiting for support, you can also double-check the following:

• Database Credentials: Ensure that you've entered the correct hostname, username, password, and database name in the Cart2Cart setup.
• Firewall Settings: Verify that your firewall isn't blocking access to your database server from Cart2Cart's servers.

Cart2Cart simplifies the data migration process, but occasional issues can arise. Our support team is dedicated to ensuring a smooth and successful migration experience.

Ready to migrate your data? Start your free demo today!