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What to do if the migration has stopped at 99% for a long time?

What to Do if Your Data Migration Stalls at 99%?

Sometimes, data transfer can proceed a bit longer than expected during a data migration. If your full migration process stalls at 99% for more than an hour, it's crucial to take specific steps. This often happens due to the finalization of data processing on either the source or target store, which can take some time depending on the size and complexity of your data. Before taking any action, please review the following:

• Check the Cart2Cart Migration App: Make sure the Cart2Cart migration app is still running and connected to both your source and target stores.
• Review Error Logs: Check the error logs within the Cart2Cart interface for any specific error messages that may indicate the cause of the delay.

If the migration remains stuck at 99% after performing the steps above, please contact our Support Team immediately for assistance. To expedite the troubleshooting process, provide your migration ID and a brief description of the issue. Do not implement any changes on the Target store, as this could potentially corrupt the partially migrated data.

Our expert team can assess the situation, identify the bottleneck, and guide you through the necessary steps to complete your data migration successfully. If you'd like personalized assistance, schedule a call with our Migration Expert to discuss your specific situation and receive tailored guidance.