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On a Volusion to WooCommerce migration with Cart2Cart, only Volusion users with Customer status are migrated by default. That status is indicated by C in the accesskey field of Volusion’s exported customer/user data. Users marked as Admin, Wholesale, Partner, or other roles are skipped.
What to do if customers are missing
1. Export customers/users from Volusion and confirm missing accounts are not status C.
2. Re-run migration after adjusting source data (where allowed) so legitimate shoppers are Customer status, or request a custom mapping via Cart2Cart support.
3. Remember orders may still migrate even when the related user type was skipped—check Orders in WooCommerce separately.
Background: Peculiarities of users migration from Volusion.
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