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What are the peculiarities of users migration from Volusion?

When performing an eCommerce data migration from Volusion, the Cart2Cart service migrates only users with the "Customer" status. This status is designated by a "C" in the "accesskey field" of your CSV users file. Users with other statuses, such as "Partner," are skipped during the automated process.

Here's an example illustrating the "Customer" status designation in your Volusion user data:

Will Orders Placed by Skipped Customers be Migrated During eCommerce Data Migration?

Yes, all your orders will be migrated during the eCommerce data migration. However, orders made by users who were skipped due to their status (e.g., "Partner") will be associated with a "Guest" user group. Customer details will not be available for these orders.

How Can I Migrate Customers with Other Statuses During eCommerce Data Migration?

To migrate customers with statuses other than "Customer," you can opt for a customized eCommerce data migration. This is offered through our Data Migration Support Package, which allows for tailored solutions to meet your specific needs. This also covers the migration of customer groups.

For any questions or assistance related to your eCommerce data migration, please don't hesitate to contact our 24/7 support staff.

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