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BigCommerce users are staff accounts that access the control panel (not storefront customers). Invite a teammate with administrator rights before or after a Cart2Cart migration to BigCommerce. Control-panel users are not migrated by Cart2Cart for security reasons—recreate them on the target store.

1. Log in as the store owner (or a user with Add/Manage Users permission).

2. Go to Account Settings → Users (path may appear as Settings → Users depending on control-panel layout).

3. Click Create a User Account.

4. Enter the invitee’s email, set status to active, and choose language if prompted.

5. Select role Store Administrator (or Custom and enable the admin permissions you need). Only the store owner can grant certain high-risk permissions.

6. Save. The user receives an email to set a password and sign in.

Official: BigCommerce — Users · User roles and permissions.

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