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How to invite a user with administrator permission in BigCommerce?

What are users in BigCommerce?

In BigCommerce, users are individuals who have access to your store’s control panel. Each user can log in and perform specific tasks depending on the permissions assigned to them. This allows store owners to safely delegate responsibilities across a team. You can check more details here

What types of users can I create?

BigCommerce allows you to create multiple user accounts with varying levels of access. For example, you can grant full administrative rights or limit access to specific areas such as orders, products, or marketing.

This flexibility ensures that team members only interact with the parts of the store relevant to their role.

How do I add a new user?

To create a new user in BigCommerce:

1. Go to Settings in your control panel

2. Select Users

3. Click Add User

4. Enter the user’s details (name, email, etc.)

5. Assign appropriate permissions

6. Save your changes

The new user will receive an email invitation to set up their account.

Can I control user permissions?

Yes, BigCommerce provides detailed permission settings. You can customize what each user can view or modify, such as:

• Orders

• Products

• Customers

• Store settings

This helps maintain security and prevents unauthorized changes.

How many users can I have?

The number of users you can create depends on your BigCommerce plan. Higher-tier plans typically allow more staff accounts.

Can I edit or remove users?

Absolutely. You can update user details, change permissions, or remove access at any time by going to the Users section in your control panel.

What happens to users during migration?

When migrating your store to or from BigCommerce using Cart2Cart, customer accounts (storefront users) can be transferred, including:

• Names

• Email addresses

• Passwords (when supported)

However, admin users (control panel users) are usually not migrated automatically for security reasons. You’ll need to recreate them manually on the target store.

Why are admin users not migrated?

Admin accounts contain sensitive access credentials and store management permissions. To ensure security, migration tools like Cart2Cart do not transfer these accounts.

How can I recreate users after migration?

After completing your migration:

1. Go to your new store’s Users section

2. Recreate each team member

3. Assign roles and permissions as needed

This ensures your team regains proper access while maintaining security.

Need help with migration?

Cart2Cart makes it easy to transfer your store data between platforms with minimal downtime. If you need assistance, our support team is always ready to help.