How can we help you?

If the Cart2Cart wizard errors while connecting to a new BigCommerce store, the storefront may still be in pre-launch / inactive status, or the trial may not be upgraded to a paid plan yet.

1. Log in to the BigCommerce control panel as the store owner.

2. From the home dashboard, complete the pre-launch checklist and click Launch my store when available. New storefronts start private until launched.

3. Or open Channel Manager, find your storefront, open the ⋯ / Actions menu, and choose Make active (you can also toggle active status on the storefront settings/overview page).

4. Ensure the account is on a paid BigCommerce plan if launch/publish is blocked on a trial.

5. Confirm API credentials / store hash in the wizard match this store, then retry the connection step.

Official: Previewing a store before launch.

If the error persists, contact Support with the exact wizard message.