How can we help you?

General Questions

Cart2Cart cannot merge two accounts into one. If you need previous migrations moved from one Cart2Cart account to another, Support can arrange an administrator transfer of the migration setup and history so you do not have to rebuild the wizard from scratch.

Why accounts cannot be merged

Each Cart2Cart login has its own migration records, Connection Bridge security token, and billing history. There is no self-serve “merge accounts” action in the wizard.

How to request a transfer

1. Open Contact Us (or ask via Live Chat).

2. Send the email addresses of both Cart2Cart accounts and which migrations should move (store URLs or migration IDs if you have them).

3. Confirm you control both accounts. A Cart2Cart administrator will complete the transfer and tell you when you can log in on the destination account.

Do you need help? Contact our support team

Ready to migrate to Your New Dream Store

Automated migration

Just set up the migration and choose the entities to move – the service will do the rest.

Data Migration Service Package

Delegate the job to the highly-skilled migration experts and get the job done.