How to Cancel a Wix Account and Get a Wix Refund

Deleting a Wix account involves four steps: deleting your websites, deleting or moving your custom domains, canceling your premium subscriptions, and finally closing your Wix account.

This article will show you how to cancel Wix by taking you through the four steps. 

Reasons Why You Cancel Wix Site

Wix is a hugely popular website builder. It has built a reputation as an easy platform for anyone to use and create a stunning website in a few clicks. That is possible, but if you want to run an ecommerce store, Wix can be disappointing. 

Users decide to delete their Wix account because:

  • They discover that it's not so easy to build an ecommerce website.
  • Wix templates are beautiful but require UX specialists and thousands of dollars to customize for online business.
  • Wix has hidden costs, such as apps to enable ecommerce functionality.
  • Poor SEO, limiting organic traffic. 
  • Customer support ranges from indifferent to poor.

How to Cancel Wix Account

Before deleting your Wix website:

  • Make backups of your website data for possible use in the future. 
  • Review your billing cycle. Whether you pay yearly or monthly will determine how long your website will stay live after cancellation.
  • Cancelling your premium subscriptions or custom domain names is not enough. You must wait until they expire before you can close your Wix account.
  • Before you cancel your Wix account, analyze all Wix plans in case there's one that offers what you need.

Step 1: Cancel Your Premium Subscription

Sign into your Wix account. Find your account profile on the top right corner of your dashboard. Click on it. 

A drop-down menu will appear with a list of options. Choose the “Premium Subscriptions” option and click on it. A list of all your subscriptions will appear. 

Find the ellipsis (…) on the right side and click on it. A drop-down menu will appear with various options. Choose "Cancel subscription".

As with so many subscriptions online, the provider will confront you with having to confirm your choice to cancel. To confirm, click "Cancel Premium Plan".

Once again, a drop-down menu appears, this time to ask you to select the reason why you have decided to cancel your account. At this point, there will be a field saying "Tell us more" so you can elaborate on your reasons for ceasing to use the platform. Hopefully, Wix will leverage this user feedback to improve their product and services.

Step 2: Move Your Websites to the Trash

Deleting a Wix website is straightforward. Log into your Wix account and locate "My Sites" on the top left corner of your dashboard. Click on "My Sites".

You will see a list of all your websites as well as an option called "site actions". When you click on this option, a drop-down menu will appear. Select "Move to Trash". Doing this does not complete the action. You must confirm your intention by clicking "Move the Trash" again.

Repeat these steps for every site you wish to delete.

Step 3: Remove Your Domains

Log into your Wix account and find your account profile in the upper right-hand corner. It displays the email or name associated with the account. Click on this option. A drop-down menu will appear with a list of options. Select the "Domain" option and click on it.

This action will take you to the page where you can manage all your domains. Find the domain you want to delete. Next to the domain, choose the "Domain Actions" icon and click on it.  

From the available options, choose "Remove from Wix."

When you click the “Remove from the Wix,” you'll be asked to confirm your choice. Click "Remove from Wix". 

Domains bought from Wix

If you bought the domain from Wix, you don't need to lose the domain – you can choose to move it to another domain host. 

You can also get rid of your domain bought from Wix by simply allowing it to expire and not renewing it. 

Domains bought from another host

If your website is hosted by a host other than Wix, you can remove it by going to the Domains section of your account. Once on the Domains page, find the domain you want to remove and click on Show More. Select Remove from Wix, then click Remove Domain. 

When you have canceled your premium prescriptions, websites, and domains, you can proceed to delete your Wix account.

Step 4: Close Your Wix Account

Here is the final step to deleting your Wix account. Sign into your Wix account and find the account settings by clicking on your account profile in the top right corner.

The settings menu has an option that reads: "Click here to open the Close Your Wix Account". The word "here" is hyperlinked. Click on the hyperlink.

There will be a final dialog box warning that if you proceed, your account will be completely erased. There is no going back once you hit the final option: "Terminate My Account."

In the Close Your Account dialogue box, you can tell Wix why you are closing your account. You can choose a reason from the drop-down box or you can give your reason for taking this action. 

If you're going ahead, enter your password and click Close Account. 

Now you know how to cancel your Wix account. Once you've done that, you may be able to get a refund. 

How to Get a Wix Refund?

Wix offers a 14-day money-back period on their Premium and Studio plans. During that 14-day period, users are free to use the website builder to learn how to use it and determine whether it meets their requirements. 

If, for some reason, you are not satisfied with Wix, you can cancel your subscription and get a full refund, provided you do so within 14 days of purchase. The refund is automatic; you don't need to send a refund request or a clarification for your choice to cancel. 

Should you decide to cancel shortly after the 14 days expire, you'll need to submit a refund request to be reviewed by Wix. 

Steps to canceling your premium account and receiving a full refund within 14 days of purchase.

  1. Log in to your Wix dashboard.
  2. Locate and click on your profile icon at the top right corner of the dashboard.
  3. From the drop-down menu, choose Premium Subscriptions.
  4. On the far right side is an ellipsis. Click on it. 
  5. Wix Choose Plan to Cancel
  6. From the drop-down menu, click Cancel plan.
  7. Click Cancel Now.
  8. Choose a reason for the cancelation and provide more information in the Tell Us More (Required) box.
  9. Once done, click Cancel Now. This action will stop your Wix subscription immediately, and you will get a full refund within 20 days. 

Getting a refund when the 14 days have expired

If 14 days have elapsed since you bought your subscription, you can still try to get a refund. Here are the steps, and good luck!

  1. Log in to your account. 
  2. Go to
  3. Find the plan for which you want a refund, and click Continue.
  4. Under Submit Request, click on I understand the information on this page and want to submit my refund request. 
  5. Click Submit Refund Request.
  6. The Wix team will evaluate your request and either allow it or not. 

There is no guarantee that this will work, but it's worth a try.

Note: When your Premium plan is canceled within the 14-day trial period, the site is not deleted; it reverts to the free Wix site version. 

What Are the Best Wix Alternatives?

As mentioned earlier, there may be several reasons why you want to move away from Wix and try another website builder. The website builder you eventually decide on will depend on the purpose of your website and your future plans for it.

  • Are you a small business owner who needs a basic website?
  • Are you starting small but plan to scale your online business?
  • Do you basically want to display your creative portfolio and maybe make a sale or two?  
  • Do you want to get going fast? 

Your answers to these questions will determine which website builder to choose. We are comparing six alternatives to Wix to help you choose the best website builder for your needs.


Squarespace is a great alternative to Wix. It is the preferred platform for creatives who want to display their aesthetic portfolios on a website that compliments their design sensibilities.

Squarespace has earned a five-star rating for its stunning professional-looking templates. The platform also boasts a great editor, Fluid Engine. This drag-and-drop editor makes everything super easy by letting users place any element exactly where they want it.

The editor is straightforward to use, allowing you to experiment endlessly until you come up with a perfect-looking site.

In addition to the availability of Fluid Engine to customize your chosen template, you can access the AI-powered Squarespace Blueprint to build your own custom template.

The more than 150 Squarespace templates are not ideal for ecommerce in different industries, but you can customize them for various industries if you know how to leverage clean spaces and appropriate images.

Squarespace has added Acuity Scheduling to the platform, making it easy for users to schedule exhibitions and classes. It comes at an additional cost of $16 per month.

Squarespace Cost

Squarespace has a basic plan that costs $16 per month. If you want to sell online, Squarespace offers 

  • Squarespace Business Plan for $23 per month
  • Squarespace Basic Commerce Plan for $27 per month
  • Squarespace Advanced Commerce Plan for $49 per month

These plans offer fully integrated ecommerce features, with the Commerce plans offering more advanced ecommerce tools.

One disadvantage of Squarespace is that it doesn't develop any extensions. Users can only extend their websites with third-party extensions, which are not always safe.

Squarespace is a good alternative to Wix if you need a platform that allows you to design a stunning website to display and sell your art.


Hostinger is a natural alternative to Wix. Like Wix, users don't need any coding skills to create a website with this website builder. 

Hostinger offers 150 customizable templates, or you can create a website from scratch using the platform's AI builder. The builder allows users to drag and drop elements where they want them on a page. In addition, Hostinger provides a royalty-free image library for users to enhance their sites.

The builder comes with a mobile version so users can build their website using their mobile phones.

Some of the Hostinger templates are very beautiful, and there are designs for blogging sites, online stores, professionals, and portfolio site. 

Very Affordable

Hostinger stands out for being very affordable. Not only does it charge little for its different plans, the ecommerce features are also not only unlocked once you buy a more expensive plan as is the case with other ecommerce platforms. Even the entry plan includes ecommerce features and marketing integrations. Hostinger online storeowners don't pay any transaction fees.

The other plans are:

  • Premium at $3.99 per month with 2 months free and $6.99 on renewal
  • Business at $3.99 per month plus 2 months free and $8.99 on renewal
  • Cloud Startup at $9.99 per month plus 2 months free and $19.99 on renewal

Since Hostinger is a web hosting company, so you can buy your domain directly from them and get a free domain name. Hostinger offers all sorts of deals and discounts on plans and hosting. It's worth analyzing properly before buying. 

For anyone building a website for the first time, and inexperienced with website hosting, Hostinger's round-the-clock live chat, e-mail, and ticket support offer peace of mind. All plans have 24-hour live chat support, which is more than we can say of other website platform providers.

With Hostinger, users enjoy reliable web hosting and security at an affordable price.

The biggest drawback is that there is no way to try out Hostinger before you buy, as there is no free plan. 


If you are considering moving from Wix because you need more ecommerce features to sell products online, you should definitely look into Shopify. Shopify has developed into the most powerful ecommerce platform and the second-most used online store builder.

Without considering Shopify, your search for an alternative to Wix would not be complete.

Shopify is a SaaS (software-as-a-service) eCommerce platform, so the software is accessible on the internet browser. Users pay a monthly fee to use the software, which Shopify maintains in addition to providing hosting and security.

The platform offers everything you need to sell online:

  • Multichannel selling so you can reach customers on the platforms they often use. Even the Shopify Starter plan at $5 per month allows users to sell across social media and messaging apps.
  • Comprehensive payment options. However, where Wix doesn't charge transaction fees, Shopify does.
  • Shopify websites and stores are endlessly customizable with the Shopify app store that boasts 8,000 apps. However, the sheer number of apps available may be confusing. You can enhance your website's capabilities, but it can take up a lot of time.
  • Shopify has great search engine optimization features. It's easy to change page titles and meta descriptions and add headings and alt text. The Shopify app store sells the Yoast SEO tool to monitor the quality of on-page SEO.


Shopify is more expensive than platforms like Hostinger but similar to platforms like Squarespace. Running a shop on Shopify can become expensive though, if you have to pay for apps to optimize its functionality. 

Shopify pricing varies from $24.00 to $299 offering increasing features and functionality as the price increases. But Shopify plans offer everything you need if you plan to build an extensive business online. It can accommodate a large inventory, local and global transactions as well as multilingual capabilities.


GoDaddy is another great alternative to Wix. GoDaddy's ADI editor is super easy to use. The platform provides users with a straightforward website-building experience, ideal for complete beginners and those pressed for time to get their website up and going fast.

With GoDaddy’s AI website builder, you only need to answer a few questions and the editor will generate a website for you in seconds. 

You can customize your website by inserting elements and changing the fonts, but not much more. From what we have seen, GoDaddy will generate a simple, workable store in record time, but it will not be comparable to one generated by Squarespace or Wix.

GoDaddy is very good value for money. The affordable plans range between $10 and $20 per month.

After the first year, the ecommerce plan costs $26.99 per month, but it has everything you need to build and run an online ecommerce store.

GoDaddy doesn't have an app store; all features are built in-house, so are fit for purpose, making everything simpler for beginners and those who don't need to build a big website.

GoDaddy is one of the original website builders, so it carries a measure of trustworthiness. In addition, GoDaddy is renowned for its outstanding customer service. If you are new to website building and will feel safer with reliable support, GoDaddy is the platform for you.

It also helps that it is easy to transfer a domain from Wix to GoDaddy. You simply log into your Wix account, unlock your domain, and wait for an authorization code. Then log into GoDaddy and change your DNS settings.


WordPress is another alternative to Wix up for consideration. WordPress started life as a blogging platform in 2003 and has developed into the most used website builder. The platform powers more than 43% of all websites on the Internet.

Its popularity is partly due to its ability to be anything: it's free to download, and you can post immediately, or you can use plugins to extend the functionality of your site virtually endlessly – there are more than 60,000 plugins for WordPress users.

Build anything

The thousands of WordPress plugins enable any kind of website you can think of, including:

  • A simple blogging website.
  • A blogging website that also sells some products.
  • A news website.
  • An event website to promote free and paid events.
  • An online store using the help of the WooCommerce plugin.
  • A membership site enabling website owners to monetize their content.
  • A site that sells online courses.
  • A marketplace where multiple storeholders can sell their goods.
  • A social media website where users can share news, opinions, and more.
  • And more.

With WordPress, you can start with something simple and small and build it out over time. 

Creating your website

WordPress has a block editor that is easy to use, allowing users to add blocks for text, images, videos, lists, galleries, etc. WordPress offers thousands of free and paid WordPress themes to build a website, many of which are optimized for ecommerce.

Another huge plus point is that many commonly used third-party tools have integrations available for WordPress, so many email marketing, SEO payment gateways, and other software work with WordPress.

WordPress pricing

WordPress is a self-hosted platform. Users can download the core software for free but must factor in expenses for a domain name, a web hosting plan, as well as plugins and themes.

  • Beginner $4 per month
  • Explorer $8 per month
  • Creator $25 per month
  • Entrepreneur $45 per month

WordPress has some disadvantages you must be aware of before you commit to the platform.

WordPress is not a hosted platform. The website owner is completely in charge, which includes website hosting, security, making backups, and installing updates. In addition, working with the platform requires some basic coding skills. In fact, WordPress assumes that its users can code and doesn't offer extensive support. You will have to depend on articles by and support from fellow WordPress users.


HubSpot website builder is worth a look as an alternative to Wix. HubSpot is renowned for its award-winning content management system (CRM), and if you use it as a website builder, your site will benefit from integration with the HubSpot CRM.

HubSpot is an excellent drag-and-drop website builder for small businesses and entrepreneurs who need to prioritize marketing.

There are more than 170 themes in different categories to choose from. You can preview themes before you install them, and should you change your mind, you don't have to start from scratch with another theme like Wix users have to. Additionally, you can use the theme editor to customize your theme and personalize your website. 

Marketing powerhouse

HubSpot doesn't have much in the line of ecommerce features as such. Instead, the website builder shines as a powerful marketing enabler. 

HubSpot stands out in this regard. The platform has effective SEO tools to enhance your brand's online presence. HubSpot provides a campaign tool to convert website visitors into leads with the help of website content, marketing emails, social posts, and ad campaigns. Integration with the HubSpot CRM and automation tools creates a powerful marketing tool. 

In addition, HubSpot integrates with various social media platforms like Facebook and YouTube so website owners can reach their audience where they are.

HubSpot pricing

The website builder is free, but using the HubSpot platform is expensive, with a complicated pricing structure that allows combining elements of HubSpot's different hubs. 

You can start out with the free plan and there is a starter plan for $15 per month. From there, things get serious. 

HubSpot divides its various services into four "hubs": the Marketing, Sales, the Customer Service, and Content Hub, each with its own paid plan. They all start at $15 - $20 per month but spike to $800 - $1,000 per month for the advanced plans.

Final thoughts

There is no ideal alternative website builder to Wix.  The best alternative will depend on your needs and your budget. Every website builder we discussed is worth a look, though. 

Cancel Wix Account – FAQs

How to cancel Wix?

First, cancel your prescription, move your websites to the trash, and remove your domains. Then go to Settings and find "Click here to open the Close Your Wix Account". Click on "here" and follow the instructions. 

Is it easy to delete Wix account?

Yes, it's easy. You can cancel at any time and it usually doesn't take more than five minutes.

Can I get a refund for my Wix subscription?

Yes, if you cancel within 14 days of purchase you will automatically get a full refund, but it will take 20 days for the money to show in your bank account.


Migrating data is challenging for most website and online store owners. If you plan to change your platform, it may be hard for you without professional help. Consider using Cart2Cart to ease the process. Cart2Cart is a SaaS service that allows you to transfer your database, data, and settings to a new platform with ease and security. You can also try a free demo migration to see how it works for you.