General Questions

The Short & Essential Guide to Access Credentials for Cart2Cart

During a data migration, particularly when using a service like Cart2Cart, our support technicians may occasionally require access to your online store, web server, or database. This is only necessary to investigate issues or troubleshoot problems that may arise during the migration process.

We understand that this type of access information is sensitive and should be treated with the utmost respect. We only request access to your online store when it is absolutely essential for ensuring a smooth and successful data migration.

We take extensive precautions to ensure the security of our systems where access information is stored. You can learn more about our Security Policy here. Additionally, we recommend that our customers take specific precautions before providing us with their access credentials.

Whenever access to your online store is needed, we will clearly explain the specific access requirements and the reasons behind them.

Depending on the task at hand, a Cart2Cart technician might need the following access credentials for your online store to facilitate a seamless data migration.

Understanding FTP/SFTP Access for Data Migration

FTP (File Transfer Protocol) and SFTP (Secure File Transfer Protocol) are standard protocols for exchanging files between computers over the Internet. FTP/SFTP access might be needed to install the connection bridge and exchange files between your store and the Cart2Cart server during the data migration process. You can usually find your FTP/SFTP information in the welcome email you received from your hosting provider.

Here's an example of what FTP/SFTP credentials look like:

  • Host: 10.4.5.24
  • Port: 72 (or skip the field if your port is 21)
  • Login: User
  • Password: 555222

Note:

  • Your FTP/SFTP username and password are often the same as your cPanel username and password.
  • Your hostname (FTP/SFTP host) can also be referred to as the Connection host and is typically your domain name (e.g., yourdomain.com) or your domain name with "ftp" at the beginning (e.g., ftp.yourdomain.com).

If you don't have FTP/SFTP access, you can usually create it through your cPanel.

Understanding SSH Access for Data Migration

SSH (Secure Shell) is a remote administration protocol that allows users to securely control and modify their remote servers over the Internet. It's used for secure communication between the client and the host server. During data migration, SSH access may be required for specific tasks that need secure server-level access.

SSH credentials typically include:

  • Source SSH Host:
  • Source SSH Port: 22
  • Source SSH User:

If the authentication type is "password," you'll need to provide the password. If the authentication type is "Key Pair" (OpenSSH or PuTTy), you'll need to provide the Private Key and Passphrase.

When you enter the password, nothing will appear on the screen, but your password is being transmitted. After typing, press enter again. If your password is correct, you'll be greeted with a remote terminal window.

Understanding cPanel Access for Data Migration

cPanel is a web hosting control panel software that provides a graphical interface (GUI) and automation tools to simplify website hosting management. It allows you to efficiently manage your web hosting account, including FTP users, email addresses, subdomains, and software installations. During data migration, cPanel access may be requested to manage files, databases, or other hosting-related settings.

Log in to your cPanel account and navigate to the FTP section to find your existing FTP details or create a new FTP account.

cPanel credentials include the service URL, username, and password:

  • URL to C-panel/WHM: https://198.51.100.1:2083 / https://example.com:2083
  • Username: User
  • Password: 555222

If you're unable to locate this information, contact your web hosting provider for assistance.

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