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The Short & Essential Guide to Access Credentials for Cart2Cart

In order to investigate issues or to troubleshoot reported problems Cart2Cart support technicians may require access to online shop, web server and database.

We understand that this kind of access information is sensitive and should be treated respectively - as data that constitutes commercial information of a client. With this in mind, we will only require access to your online store in the cases when it is absolutely inevitable.

We have taken every precaution to ensure that our systems which store access information are highly secure. You can learn more about our Security Policy here. However, there are additional precautions that we advise our customers to take before providing us with access credentials.

In every case when we require access to the online shop, we will make it clear to you exactly what access is needed, and why.

Depending on the task which needs to be performed, a Cart2Cart technician may require the following access credentials to your online store.

FTP

FTP (File Transfer Protocol) - a standard for file exchange between different computers and systems over the Internet. FTP is used to install the connection bridge and exchange files between the store and Cart2Cart server. You can find your FTP information in the welcome email you receive from your host.

To demonstrate it, FTP/SFTP credentials should look like this:

• Host: 10.4.5.24
• Port: 72 (or skip the field if your port is 21)
• Login: User
• Password: 555222

Note:

• Your FTP username and password are generally the same as your cPanel username and password.
• Your hostname (FTP host), also, can be called Connection host, is generally your domain name. Example: yourdomain.com. Your domain with ftp at the beginning. Example: ftp.yourdomain.com

In case you don’t have FTP access, you can use cPanel to create them.

SSH

SSH, or Secure Shell, is a remote administration protocol that allows users to control and modify their remote servers over the Internet. It uses cryptographic techniques to ensure that all communication to and from the remote server happens in an encrypted manner. It provides a mechanism for authenticating a remote user, transferring inputs from the client to the host, and relaying the output back to the client.

SSH credentials should contain:

• Source SSH Host:
• Source SSH Port: 22
• Source SSH User:

If the Auth type is password you will need to provide a password.

If the Auth type is Key Pair (OpenSSH or PuTTy) you will need to provide a Private Key and Passphrase.

When you hit enter, you will be prompted to enter the password for the requested account. When you type it in, nothing will appear on the screen, but your password is, in fact being transmitted. Once you’re done typing, hit enter once again. If your password is correct, you will be greeted with a remote terminal window.

cPanel

cPanel is a web hosting control panel software that provides a graphical interface (GUI) and automation tools designed to simplify the process of hosting a web site to the website owner or the “end user”. It enables you to manage a web hosting account with optimum efficiency, including FTP users and email addresses or creating subdomains and installing software.

Login to your cPanel account and navigate to the FTP section. Here you can find your existing FTP details and also create a new FTP account.

cPanel credentials should contain the service URL, username, and password:

• URL to C-panel/WHM: https://198.51.100.1:2083 / https://example.com:2083
• Username: User
• Password: 555222

If all else fails, contact your web host and ask them for this information.