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Why weren’t my Volusion customers migrated to WooCommerce?

Why weren’t my Volusion customers migrated to WooCommerce?

During a Volusion to WooCommerce migration using Cart2Cart, only customers with the "Customer" status are migrated by default. This status is indicated by the "C" symbol in the "accesskey" file exported from your Volusion store. Users with other statuses, such as "Admin" or "Wholesale," are not included in the standard migration process.

This limitation is due to the structure of the data provided by Volusion's export files. Cart2Cart's automated migration tool is designed to work with the standard Volusion export format, which designates customer status via the accesskey file.

Troubleshooting Missing Customers in WooCommerce After Volusion Migration

If you find that some of your customers are missing after migrating from Volusion to WooCommerce, verify the accesskey file you exported from Volusion. Ensure that the missing customers have the "C" status. If they have a different status, they were not migrated during the default process.

Possible Solutions:

• Custom Migration: Contact Cart2Cart's support team via Live Chat to discuss a custom migration. This may involve extracting customer data with different statuses and importing it into WooCommerce.
• Manual Import: Manually export customer data from Volusion (if possible) and import it into WooCommerce using a CSV import plugin.

Need Help with Your Data Migration?

Migrating your online store can be complex, but Cart2Cart simplifies the process. If you're facing challenges migrating your Volusion customers to WooCommerce or any other platform, we're here to help. Cart2Cart supports a wide range of platforms, including WooCommerce, Shopify, Magento, and many more.

Next Steps:

• Start your free demo to see how Cart2Cart can seamlessly migrate your store data.
• Schedule a call with a Migration Expert to discuss your specific needs.